Italian Speaking Customer Advisor for Premium Coffee Appliances
3 giorni fa
The House of Mercier is seeking an enthusiastic Italian Speaking Customer Advisor for Premium Coffee Appliances to join our team in Athens, Greece. This position is ideal for coffee lovers who are dedicated to providing excellent customer service.
As a vital part of our customer support team, you will assist Italian-speaking customers by offering comprehensive guidance on our premium coffee appliances.
Your Responsibilities- Provide outstanding customer support for inquiries related to our premium coffee machines, including product features, usage, and troubleshooting.
- Assist customers in selecting the right coffee appliance that best meets their needs and preferences.
- Educate customers on proper usage, maintenance, and care of their coffee machines to ensure their satisfaction and the longevity of the products.
- Handle customer complaints and feedback with professionalism and patience, ensuring high levels of satisfaction.
- Document customer interactions and problem resolutions to improve service quality and team knowledge.
- Stay updated on industry trends and product advancements to provide accurate information to customers.
- Collaborate with team members to create a supportive and efficient working environment.
- Fluency in Italian and English is required; knowledge of Greek is advantageous.
- Customer service experience, especially in kitchen appliances or retail, is preferred.
- Excellent interpersonal skills and a commitment to delivering a customer-centric experience.
- Ability to explain technical information clearly and effectively.
- Strong problem-solving skills and a focus on achieving customer satisfaction.
- Passion for coffee and knowledge of brewing techniques are highly desirable.
- Proficient in using CRM software and customer service tools.
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package (flight, transfer, and hotel)
- Good monthly Salary
- 2 Extra Salaries Per Year
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