Customer Service Representative

5 giorni fa


Sondrio, Italia adh Personal Thüringen A tempo pieno
Job Title:

Customer Service Representative (Italian speaking)

The Advisor I Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Experience the power of a game-changing career

Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands, the ones you use every day, improve their businesses with technology and integrated solutions in over 70 countries. And we're proud to be recognized with awards such as 'World's Best Workplaces', 'Best Companies for Career Growth', and 'Best Company Culture', year after year.

If you're looking to grow and be inspired as a Customer Service Representative in Lisbon, Portugal (On-Site), you will ensure that performance goals are met across all operations and that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency, and customer journey improvement.

Career growth and personal development

We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

What you will do in this role

As a Customer Service Representative, you will:

  1. Respond to inbound customer requests, documenting relevant case information.
  2. Assure excellent customer satisfaction by assisting users with Pre-Sales, General Inquiries, and technical support issues via multiple channels (as assigned).
  3. Respond appropriately or escalate customers to higher tiers of support as defined and documented.
  4. Collaborate with other technicians to resolve or properly close help tickets.
Your qualifications

Concentrix is a great match if you:

  1. Have a high level of Italian (written and oral) and fluent in English (B2).
  2. Possess excellent writing and verbal communication skills to simplify technical language for non-technical users.
  3. Demonstrate patience when communicating and solving issues.
  4. Keep up with the latest IT and tech-related trends.
  5. Are proactive, self-motivated, and a great team player. If you feel you don't check every box, we still encourage you to apply.
What's in it for you

In this role, we offer benefits that help you support your unique lifestyle:

  1. Full-time with indefinite contracts (negotiable depending on your experience and our client's needs).
  2. Competitive salary and performance bonus.
  3. Central location in Lisbon, Portugal.
  4. Bring-a-friend (referral) bonus opportunities.
  5. Full paid training on the company and the project you'll be working on.
  6. Career development programs, specialized courses, and language classes. Experience the best version of you

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their employer of choice.

Equal Opportunity Employer

Concentrix is an equal-opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Location:

PRT Lisbon, Av. Mediterraneo, N1

Language Requirements:

Italian (Required)

#J-18808-Ljbffr

  • Sondrio, Italia Aeffe Tech A tempo pieno

    Fastly growing company is hiring for the vacant position of Customer Service Representative(CSR)! Duties and responsibilities include, but are not limited to the following: Calling our customers in regards to their inquiries Receiving inbound phone calls and assist customers to resolve their issues Provide accurate and up-to-date information about our...


  • Sondrio, Italia adh Personal Thüringen A tempo pieno

    Requisition ID:22926Built on talent, technology, and trust, Grace is a leading global supplier of catalysts and engineered materials. The company's two industry-leading business segments - Catalysts Technologies and Materials Technologies - provide innovative products, technologies, and services that enhance the products and processes of our customers around...


  • Sondrio, Italia adh Personal Thüringen A tempo pieno

    The House of Mercier is excited to announce an opening for an Italian Speaking Customer Service Representative based in Athens, Greece.In this vital position, you will provide exceptional support to our Italian-speaking customers, assisting them with inquiries, product information, and resolving any issues they may encounter.Your strong communication skills...

  • Customer Service

    5 giorni fa


    Sondrio, Italia adh Personal Thüringen A tempo pieno

    Selezioniamo per un nostro cliente sito nel Mendrisiotto, con inizio previsto a Gennaio '25CUSTOMER SERVICE MansionarioFornire assistenza ai clienti (multibrand)Gestione di ordini e riordini in ingresso ed in uscitaAllocare e prelevare gli ordini per soddisfare le esigenze dell'azienda in conformità alle linee guida del cliente e alle date di...


  • Sondrio, Italia adh Personal Thüringen A tempo pieno

    The House of Mercier is looking for an Italian Speaking Customer Service Agent specializing in the automotive industry.In this pivotal role, you will provide outstanding support to our Italian-speaking customers regarding their automotive inquiries and service needs.Your expertise and customer-centric approach will ensure that clients receive accurate...


  • Sondrio, Italia adh Personal Thüringen A tempo pieno

    The House of Mercier is looking for an Italian Speaking Customer Service Agent specializing in the airline industry.In this essential role, you will be responsible for providing high-quality assistance to Italian-speaking customers, helping them with inquiries related to flight bookings, cancellations, and travel arrangements.Your dedication to delivering...


  • Sondrio, Provincia di Sondrio, Italia Gls Corriere Espresso A tempo pieno

    Gls Corriere Espresso ricerca in tutta Italia le figure di: - Operations, Data-Entry e Customer Service - Analista Programmatore Senior - Database Administrator - Franchisee Coordination - Sales Representative Title GLS CORRIERE ESPRESSO ASSUME Sector


  • Sondrio, Italia adh Personal Thüringen A tempo pieno

    As a Customer Service Agent with Italian, you will be supporting our prestige brand Client on the European market, providing a fantastic customer experience on all interactions and leaving a lasting impression. You will be supported with extensive initial training, so that we can help you build the knowledge and skills required to work with confidence.Job...


  • Sondrio, Italia adh Personal Thüringen A tempo pieno

    Seniority Level:Entry levelOur Customer Service Agent is the first point of contact for our external customers ON/OFF Trade and our internal stakeholders. At AB InBev, dreaming big is what we do. Brewing the world's most loved beers, building iconic brands like Samson, Stella Artois, and Corona, and crafting meaningful moments are what inspire us. We're a...


  • Sondrio, Italia adh Personal Thüringen A tempo pieno

    Italian Speaking Luxury Brand Customer Consultant - AthensThe House of Mercier is delighted to announce an opening for an Italian Speaking Luxury Brand Customer Consultant based in Athens. This position is perfect for individuals who are committed to providing exceptional customer service and possess a passion for luxury brands.In this crucial role, you will...


  • Sondrio, Italia adh Personal Thüringen A tempo pieno

    The House of Mercier is seeking an enthusiastic Italian Speaking Customer Advisor for Premium Coffee Appliances to join our team in Athens, Greece. This position is ideal for coffee lovers who are dedicated to providing excellent customer service.As a vital part of our customer support team, you will assist Italian-speaking customers by offering...


  • Sondrio, Italia adh Personal Thüringen A tempo pieno

    Are you passionate about customer satisfaction and driving business growth?Do you have a customer-centric mindset and a strong desire to help clients achieve their business objectives?If so, we want YOU to join our Customer Success Team!As an Italian-speaking Customer Success Specialist, you'll work directly with customers to ensure they get the most value...


  • Sondrio, Italia adh Personal Thüringen A tempo pieno

    Be part of the 5-star team. Join us in Wroclaw, Poland Contact Centre.We are looking for Italian speakers to join as Customer Contact Centre Agents.As Customer Contact Centre Agent, you will provide excellent service to Qatar Airways customers through different channels of communication such as telephone, email, and web chat.You will ensure that customer...


  • Sondrio, Italia adh Personal Thüringen A tempo pieno

    Job Title:Technical Customer Advisor with Italian & EnglishOn-site in BucharestExperience the power of a game-changing career. Are you looking for what's next?We're a global technology and services leader that powers the brands of the future. We help well-known brands, the ones you use every day, improve their businesses with technology and integrated...


  • Sondrio, Italia adh Personal Thüringen A tempo pieno

    Job Title:Customer Support Agent (Italian speaking) - POS System SolutionsExperience the power of a game-changing career. Are you looking for what's next?We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions...


  • Sondrio, Italia AGOFSTORE A tempo pieno

    Azienda di e-commerce specializzata nel settore del design ricerca un/a impiegato/a con ottima conoscenza della lingua tedesca per la gestione dei Servizio Clienti. La figura ricercata si occuperà di gestire il rapporto con i clienti esteri, prevalentemente del mercato tedesco, telefonicamente e via mail. Seguirà gli ordini e i social network. Si ricerca...


  • Sondrio, Italia Stelle Blu Travel Team A tempo pieno

    A rapidly growing company is seeking to hire administrative assistants with diverse levels of previous experience. Entry-level applicants and more experienced personnel are welcome to apply! The responsibilities are the following: Answer inquiries about our products, help choose what's best for the customer; Constantly research our new products and offers...


  • Sondrio, Italia Pegaso Ingegneria A tempo pieno

    A rapidly growing company is seeking to hire administrative assistants with diverse levels of previous experience. Entry-level applicants and more experienced personnel are welcome to apply! The responsibilities are the following: Answer inquiries about our products, help choose what's best for the customer; Constantly research our new products and offers...


  • Sondrio, Italia adh Personal Thüringen A tempo pieno

    Bring innovation, demonstrate passion, and elevate communication with a start-up approach in the implementation of all Retail Training & Development projects with a main focus on Customer Service and Product Knowledge, and all core related activities targeted at Retail staff in support of the Training Manager.CORE JOB RESPONSIBILITIESPlan and organize...

  • Sales Product Manager

    3 giorni fa


    Sondrio, Italia adh Personal Thüringen A tempo pieno

    AziendaMultinazionale operante nel settore dei dispositivi mediciDescrizione LavoroIl/La candidato/a ideale, riportando direttamente al Sales Manager, avrà le seguenti principali responsabilità:Conoscere approfonditamente il mercato e la concorrenza tramite analisi specifiche e relazioni inter-aziendali.Collaborare in modo interfunzionale con i diversi...