Customer Service
4 giorni fa
Selezioniamo per un nostro cliente sito nel Mendrisiotto, con inizio previsto a Gennaio '25
CUSTOMER SERVICE Mansionario- Fornire assistenza ai clienti (multibrand)
- Gestione di ordini e riordini in ingresso ed in uscita
- Allocare e prelevare gli ordini per soddisfare le esigenze dell'azienda in conformità alle linee guida del cliente e alle date di spedizione
- Organizzare e monitorare le consegne - follow up settimanale sugli ordini pendenti da spedire o eventualmente cancellare
- Gestire resi e reclami
- Lavorare in coordinamento con il reparto vendite, contabilità e logistica
- Redigere analisi settimanali da condividere con il proprio responsabile
- Gestire il servizio di post vendita ai clienti
- Gestione telefonate in entrata/uscita
- Prendere confidenza con il sistema operativo aziendale e con gli strumenti IT
- Agire prontamente per segnalare e risolvere problemi
- Inviare conferme d'ordine ai clienti nei tempi prestabiliti
- Preparare report settimanali
- Sviluppare e mantenere un buon rapporto con i clienti
- Conoscenza policy, prodotti e procedure dell'azienda
- Supportare la forza vendita con continui aggiornamenti per monitorare i clienti (scadenze, spedizioni, etc.)
- Migliorare la conoscenza dei sistemi IT per migliorare la qualità dei report riguardanti spedizioni, reclami ed ordini
- Titolo di studio: diploma
- Almeno tre anni di esperienza nel customer service di compagnie multinazionali
- Conoscenza del pacchetto Office con particolare menzione su Excel
- Inglese fluente, Tedesco intermedio (la conoscenza della lingua francese sarà vista come un plus)
- Problem solving
- Attitudine alla soddisfazione del cliente
- Abituata al lavoro in gruppo
Se interessati, caricate la Vostra candidatura al presente annuncio. Verrà dato ritorno ai profili che si rifanno alla descrizione.
Branche: Uhrenherstellung und Luxusartikeln
Funktion: Kundenservice
Führungsperson: Nein
Anstellungsart: Festanstellung
Karrierestufe: Angestellte/r
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