Store Director

4 giorni fa

Milan, Italia CONFIDENZIALE A tempo pieno

The Role:

We are looking for a passionate and experienced Store Director to lead our luxury fashion store and provide exceptional leadership and expertise in driving store performance. The ideal candidate will have a strong background in high-end retail management, with a keen understanding of luxury customer service, brand integrity, and the latest fashion trends.

Key Responsibilities:

  • Leadership & Team Management:
    • Lead and inspire a team of client advisors and other store personnel to deliver exceptional customer service and achieve sales targets.
    • Recruit, train, and develop a high-performing team that aligns with the brand's values and standards.
    • Provide continuous coaching and development to enhance the team's product knowledge, customer service skills, and sales techniques.
    • Cultivate a positive, collaborative, and engaging work environment where employees feel motivated to deliver their best performance.
  • Sales & Performance Management:
    • Drive the store’s sales performance by implementing effective strategies and ensuring the team meets and exceeds sales targets.
    • Monitor key performance indicators (KPIs) and develop tailored plans to improve sales, customer loyalty, and profitability.
  • Customer Service Excellence:
    • Ensure an unparalleled luxury shopping experience by maintaining the highest level of customer service standards.
    • Build lasting relationships with high-profile clients, offering personalized styling advice and exclusive services.
    • Handle customer concerns, complaints, and feedback with tact and professionalism, ensuring a resolution that upholds the brand’s reputation.
    • Implement clienteling initiatives to increase repeat business and strengthen customer loyalty.

Who you are:

  • Proven experience as a Store Manager, Retail Director, or similar leadership role in a luxury fashion or high-end retail environment.
  • Strong leadership skills with the ability to inspire and motivate a team in a fast-paced, luxury retail setting.
  • Excellent communication, organizational, and interpersonal skills.
  • Ability to analyze sales data, manage budgets, and make strategic, data-driven decisions.
  • Exceptional clienteling skills and the ability to build and maintain relationships with high-profile clients.
  • Experience with visual merchandising and creating a luxury in-store experience.
  • Flexible and adaptable, with the ability to work evenings, weekends, and holidays as required.
  • Fluent in English and Italian.

Benefits:

  • Competitive salary and performance-based incentives.
  • Comprehensive health and wellness benefits.
  • Generous employee discounts on luxury fashion products.
  • Opportunities for career growth and advancement within a prestigious global brand.
  • A dynamic, collaborative work environment in the luxury fashion industry.
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