Social Media Representative-Italian Speaker in Greece

4 giorni fa

Catania, Italia Cross Border Talents A tempo pieno

Catania, Metropolitan city of Catania, Italy

Social Media Representative-Italian Speaker in Greece (w/ Relocation Package)Job Description:

Location: Onsite in Moschato, Greece or Remote in Greece

Company: Cross Border Talents is Recruiting

About Us:

Join our vibrant and dynamic team dedicated to delivering top-notch support to our online community. We are passionate about creating a safe and positive environment for our users, and we need empathetic and skilled individuals to help us achieve this mission.

Responsibilities:

  • Assist our community and resolve inquiries empathetically, accurately, and promptly.
  • Stay knowledgeable about our products and community standards.
  • Make well-balanced decisions and advocate effectively for our community.
  • Exhibit strong interpersonal, verbal, and written communication skills, with an emphasis on empathy.
  • Support the company’s mission by prioritizing the community’s well-being.
  • Investigate and resolve issues reported on the social media platform, including account support and reports of abusive content.
  • Respond to user inquiries with high quality, speed, empathy, and accuracy.
  • Use market-specific knowledge to develop scalable solutions for community support.
  • Analyze data to improve the overall user experience.
  • Enforce the company’s Terms of Use by monitoring reports of abuse.
  • Review reported content within agreed turnaround times and quality standards.
  • Identify workflow inefficiencies and suggest solutions.
  • Recognize trends and escalate issues outside company policy to the global team.

Experience:

  • Up to 1 year of experience in a Business Process Outsourcing environment or a comparable service/process management environment.
  • High affinity and cultural awareness of the political and social situation relevant to the market/region supported.
  • Italian speaker (C2) with very good communication skills in English (at least B2 level).

Skills:

  • Exceptional communication and soft skills.
  • Tech-savvy and resourceful.
  • Ability to multitask and work efficiently.
  • Excellent reasoning and analytical capabilities.
  • Thrive as a team player in a fast-paced, high-energy, change-oriented environment.

Requirements:

  • EU nationality or Greek residence permit.
  • High school diploma.
  • Availability to work in shifts (40 hours per week, 5 days per week, 8 hours per day) between Monday-Sunday, 7 am-10 pm.
  • 5 working days of training.
  • Relocation package including paid flight to Greece, airport pick-up, administration assistance (tax number, bank account, etc.), 2 weeks paid in a hotel, and help from an agency to find an apartment.
  • Gross monthly salary plus a monthly performance bonus.

If you are passionate about helping others and creating a positive online community, we would love to hear from you. Apply today and make a difference

#J-18808-Ljbffr

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