Services & Solutions Consultant

5 giorni fa

Sesto San Giovanni, Italia ENGINEERINGUK A tempo pieno

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Role Purpose
The Services & Solutions Consultant plays a crucial role in the sales organisation, directly supporting the Head of Value-Added Solutions (VAS). This individual is responsible for understanding customer needs, designing tailored value-added solutions, and ensuring seamless integration with core product offerings.

This role sits within the Sales Operations Team, a dynamic and collaborative environment where innovation and excellence are at the forefront. The team is dedicated to delivering high-quality solutions and maintaining strong client relationships, making it a great place to work and grow professionally.

Leads the following:

  1. Customer Engagement & Solution Design:
    1. Collaborate with Account Managers during the customer discovery process to understand client needs and business objectives.
    2. Design and present tailored value-added solutions that complement core product offerings, addressing specific customer challenges and enhancing overall satisfaction.
    3. Act as the technical expert during sales engagements, providing detailed explanations and demonstrations of VAS offerings.
    4. Engage directly with customers to gather feedback, refine solutions, and ensure that proposed solutions align with customer expectations and business goals.
  2. Sales Support:
    1. Work closely with the Head of VAS and the sales team to support solution selling efforts, contributing to the achievement of sales targets and growth objectives.
    2. Assist in the preparation of proposals, presentations, and other sales materials that clearly communicate the value of VAS offerings.
    3. Provide ongoing support to Account Managers and customers throughout the sales cycle, from initial engagement to post-sales follow-up.
  3. Technical Expertise & Continuous Improvement:
    1. Maintain a deep understanding of the technical aspects of VAS offerings, staying up-to-date with industry trends, emerging technologies, and competitor activities.
    2. Continuously seek opportunities to improve and innovate VAS solutions, contributing to the development of new offerings that address evolving customer needs.
    3. Collaborate with other VAS team members to share knowledge, best practices, and insights that enhance overall team performance.
  4. Data Analysis & Reporting:
    1. Use CRM software and other data platforms to track and analyze customer interactions, solution performance, and sales outcomes.
    2. Provide insights and recommendations to the Head of VAS based on data analysis, helping to steer strategic decisions and improve sales effectiveness.
    3. Regularly report on key metrics, including solution adoption rates, customer satisfaction, and contribution to overall sales performance.
  5. Collaboration & Cross-Functional Engagement:
    1. Work closely with various departments, including Supply Chain, Operations, Marketing, and Finance, to ensure the successful implementation and delivery of VAS solutions.
    2. Act as a liaison between the customer and internal teams, ensuring clear communication and alignment of objectives.
    3. Participate in cross-functional projects aimed at improving customer experience and driving business growth.
  6. Communication & Relationship Building:
    1. Develop and maintain strong relationships with key stakeholders, both internally and externally, to ensure successful collaboration and solution delivery.
    2. Communicate effectively with customers, Account Managers, and other stakeholders, providing clear, concise, and persuasive information.
    3. Participate in and contribute to internal meetings, training sessions, and discussion forums to share knowledge and drive team success.
  7. Market Awareness:
    1. Stay informed about industry trends, market conditions, and competitor activities to provide relevant insights and recommendations.
    2. Contribute to market analysis efforts, identifying potential risks and opportunities that could impact VAS solutions and sales strategy.

The good stuff
To make a difference in this role, the Services & Solutions Consultant must ensure that all solutions are tailored, innovative, and aligned with customer needs. By effectively collaborating with cross-functional teams and maintaining strong customer relationships, they will drive sales success and enhance customer satisfaction.

Innovators and pioneers. Rebels and creators. A global organization of optimists and specialists with big ambitions for the future. You can take control of your future here at RS. We offer all the benefits you'd expect to receive in a progressive global business.

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone. In this role, we offer remote and flexible working pattern.

Grow in our learning and inclusive culture and be rewarded for your success. Whoever you are, whatever you do and wherever you are; it all starts here. Are you ready to explore the possibilities?

Essential Skills & Experience
  1. Proven experience in solution selling, with a track record of supporting sales teams and driving growth through tailored solutions.
  2. Strong technical background with the ability to understand and communicate complex solutions effectively.
  3. Excellent communication, negotiation, and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  4. Strategic thinker with strong analytical skills, capable of interpreting data to drive decision-making and improve sales outcomes.
  5. Proficiency in CRM software, Microsoft Office Suite, and other data insight platforms.
Desirable Skills & Experience
  1. Experience in solution selling or technical consulting roles within a corporate environment.
  2. Familiarity with industry-specific technologies and trends.

Competencies:
  1. Client Focus: Understands and meets the needs of high CLV customers.
  2. Collaboration: Works effectively with cross-functional teams.
  3. Attention to Detail: Ensures accuracy and compliance in all solutions.
  4. Communication: Clearly conveys information and expectations.
  5. Problem Solving: Proactively addresses issues and improves processes.

About RS Group

Across the industrial design, manufacturing and maintenance worlds, we're the digital destination for product and service solutions to help our customers with the maintenance, repair and operation of their businesses.
We provide global access to an unrivalled range of over 750,000 stocked industrial products. Each day our team of experts deliver solutions to resolve our customer's challenges across design, procurement, inventory and maintenance. We consistently strive to deliver the best possible service to all of our customers and challenge ourselves to provide a seamless procurement experience.
We are one team. We deliver brilliantly. We do the right thing. We make every day better.
These are our values. They unite our c.9,000 global colleagues and differentiate us from our competition. They are a mix of how we work today and how we must step up for the future. Most importantly, it is one set of values shaped by our people, for our people.
Together, we can make great things happen. Aim for amazing and beyond.#J-18808-Ljbffr

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