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Guest Experience Agent
4 mesi fa
You will be responsible for guests' pre-arrival communications and experiences once at the hotel, ensuring the highest level of personalization and service excellence.
Main Duties and responsibilities
Welcome guests in a friendly, prompt and professional manner;
Register guests, issue room keys and provide information on hotel services and room location;
Create memorable experiences for our guests through care and empathy;
Make appropriate service recovery gestures in order to ensure total guest satisfaction;
Display the highest level of knowledge and care in all interactions and correspondence with guests, from pre-arrival communications to guests' departure
Nurture the relationship with all guests showing an authentic interest in preferences to ensure a genuine and personalized approach to suggestions and enquires
Address special guest preferences recorded in guest history profiles;
Ensure that all guests' requests and queries are answered as soon as possible, being familiar at all time;
Monitor service expectations and managing complaints at a first level
Maintain an efficient dialogue and collaboration with all relevant departments to ensure the highest level of service
Organize and communicate informations for the daily meeting for other departments
Qualifications
Proficiency in English, Italian and an additional language (knowledge of the Arabic language is a plus)
Proficiency with computers
Ability in multitasking, problem solving and time-management
Attention to detail
Excellent guest service attitude
Teamwork skills and attitude
Previous experience in guest experience in five-star hotels and knowledge of the Opera system are a plus
Data inizio prevista: 15/06/2024
Categoria Professionale: Personale Per Hotel / Piani / Reception / Back Office
Città: Milano (Milano)
Disponibilità oraria:
- Full Time
I candidati, nel rispetto del D.lgs. 198/2006, D.lgs 215/2003 e D.lgs 216/2003, sono invitati a leggere l'informativa sulla privacy consultabile sotto il form di richiesta dati della pagina di candidatura (Regolamento UE n. 2016/679).
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