Lavori attuali relativi a Customer success executive for HCL Digital Experience - Rome - HCLSoftware
-
Rome, Italia HCLSoftware A tempo pienoClient Success Executive – HCL Digital Experience (DX)Role OverviewThe Client Success Executive (CSE) plays a pivotal role in ensuring HCL DX customers achieve their strategic goals and realize the full value of their investment. Acting as a trusted advisor and advocate, the CSE will engage customers throughout their lifecycle—driving adoption,...
-
Customer success specialist
7 giorni fa
Rome, Italia Flottando A tempo pienoAbout the roleWe're growing fast and looking for a motivated, curious person who wants to learn, contribute, and grow with us.As a Customer Success Specialist at Flottando, you'll work closely with our Customer Success Lead to support customers, improve internal processes, and help ensure our users are successful with our product.This is a hands-on role for...
-
Customer Success Executive
3 settimane fa
Rome, Italia Plateform A tempo pienoPlateform cerca un Customer Success Manager Junior per il mercato italiano (remoto)PLATEFORM cresce. Abbiamo tante opportunità e non vogliamo che ci sfuggano, quindi cerchiamo una/un " Customer Success Manager Junior " che supporti il nostro percorso di crescita.Se sei interessata/o a candidarti, ti premettiamo due cose:- Riceviamo , ogni volta che...
-
Customer success manager
15 ore fa
Rome, Italia Pentera A tempo pienoMust be based in ItalyMust speak Italian, Spanish and English - native level*Please send your resume in EnglishAccelerate Your Career in CybersecurityAs a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities. At Pentera, you will be at the forefront of cybersecurity...
-
Senior Consultant
3 settimane fa
Rome, Italia HCLSoftware A tempo pienoExperience: 10+ Years minimum in the role, 14+ years in the Workload Automation Ecosystem Skill Area: Automation – Workload scheduling tools (preferred IWA/TWS experience) Workload Automation Lab Services Senior Consultant/ Architect Summary HCL Workload Automation Lab services team is looking for a Lab Services senior Consultant to help drive business...
-
Senior Consultant
3 settimane fa
Rome, Italia HCLSoftware A tempo pienoExperience: 10+ Years minimum in the role, 14+ years in the Workload Automation EcosystemSkill Area: Automation – Workload scheduling tools (preferred IWA/TWS experience)Workload Automation Lab Services Senior Consultant/ ArchitectSummaryHCL Workload Automation Lab services team is looking for a Lab Services senior Consultant to help drive business growth...
-
Customer Success Manager
2 giorni fa
Rome, Italia Cornerstone OnDemand A tempo pienoThe Customer Success Manager (CSM) is responsible for supporting the client’s adoption and continued satisfaction with the Cornerstone OnDemand Talent Management solutions. The CSM is introduced to the client during the implementation process and becomes the primary “face” to the client as implementation is closed out and the client goes live with the...
-
Customer Success Specialist
2 giorni fa
Rome, Italia Heritage Holdings A tempo pienoHeritage is building the Modern Investment Office, supporting some of the most prominent families globally to achieve their capital enhancement and preservation goals. Our vision is to help clients build enduring wealth across generations by combining institutional‑grade investment sourcing with personalized portfolio construction, cutting‑edge...
-
Customer Success Specialist
2 giorni fa
Rome, Italia Heritage Holdings A tempo pienoHeritage is building the Modern Investment Office, supporting some of the most prominent families globally to achieve their capital enhancement and preservation goals. Our vision is to help clients build enduring wealth across generations by combining institutional‑grade investment sourcing with personalized portfolio construction, cutting‑edge...
-
Customer Success Specialist
2 giorni fa
Rome, Italia TextYess A tempo pienoTextYess builds AI agents for eCommerce.For thousands of years, commerce was human. Merchants knew their customers, understood their needs, and built trust through real conversations. Then came the internet, and we traded humanity for scale. Shopping became efficient but soulless: endless product grids, generic descriptions, no one to guide you.TextYess is...
Customer success executive for HCL Digital Experience
8 ore fa
Client Success Executive – HCL Digital Experience (DX) Role Overview The Client Success Executive (CSE) plays a pivotal role in ensuring HCL DX customers achieve their strategic goals and realize the full value of their investment. Acting as a trusted advisor and advocate, the CSE will engage customers throughout their lifecycle—driving adoption, delivering measurable business outcomes, and fostering long-term partnerships. This role demands a blend of customer relationship management, strategic thinking, and technical understanding of digital experience platforms. The ideal candidate has 5–10 years of experience in customer-facing roles, ideally within enterprise software or with prior exposure to HCL DX (formerly IBM WebSphere Portal/DX). Key Responsibilities 1. Customer Engagement & Relationship ManagementServe as the primary point of contact and trusted advisor for assigned HCL DX customers. Understand customer business objectives and align HCL DX solutions to deliver measurable outcomes. Build and maintain strong, long-term relationships with key stakeholders. Establish structured communication and feedback mechanisms to proactively address customer needs.2. Onboarding & AdoptionLead customers through onboarding, ensuring a smooth implementation and early adoption of HCL DX. Facilitate enablement sessions and guide customers toward achieving their initial success milestones. Monitor adoption progress and identify opportunities to accelerate time-to-value.3. Value Realization & ExpansionConduct value assessments to demonstrate how HCL DX drives customer success. Identify and promote additional use cases and advanced HCL DX capabilities. Collaborate with customers to expand platform usage and adoption.4. Proactive Support & Customer HealthContinuously monitor customer health metrics to identify risks or potential challenges. Intervene proactively to resolve issues and ensure a positive customer experience. Partner with internal support teams to provide timely solutions and guidance.5. Customer Success PlanningDevelop and execute Customer Success Plans that define objectives, milestones, and engagement strategies. Segment customers and tailor success plays for high-touch accounts. Deliver customer success presentations and utilization reports to highlight value achieved.6. Cross-Functional CollaborationWork closely with Sales, Product Management, and Support teams to drive customer satisfaction. Share insights and feedback to inform product development and roadmap planning. Participate in quarterly reviews with Customer Success leadership to assess progress and refine strategies.7. Renewal & GrowthDrive customer retention by fostering long-term relationships focused on value, not just renewal. Identify upsell and cross-sell opportunities that align with customer goals. Contribute to renewal and expansion targets by reinforcing HCL DX’s business impact.8. Digital Experience ExpertiseMaintain a deep understanding of HCL DX capabilities—content creation, APIs, cloud deployment, and security. Advise customers on leveraging DX for initiatives such as modernization, migration to cloud-native environments, and user engagement optimization. Stay updated on product updates, new features, and best practices.Qualifications5–10 years of experience in Customer Success, Account Management, or Consulting roles. Strong background in Digital Experience platforms or Enterprise Software solutions. Proven ability to engage senior stakeholders and drive measurable outcomes. Excellent communication, presentation, and problem-solving skills. Familiarity with HCL DX or IBM WebSphere Portal/DX is highly preferred.#J-18808-Ljbffr
