Customer success specialist
6 giorni fa
About the roleWe're growing fast and looking for a motivated, curious person who wants to learn, contribute, and grow with us.As a Customer Success Specialist at Flottando, you'll work closely with our Customer Success Lead to support customers, improve internal processes, and help ensure our users are successful with our product.This is a hands-on role for someone who wants to understand how a product-led B2 B Saa S company supports customers day to day.What you'll doSupport the Customer Success Lead with day-to-day customer inquiries via email and chatHelp troubleshoot basic issues using internal tools and escalate when neededAssist in creating and updating internal documentation and customer-facing help articlesIdentify recurring customer questions or friction points and share insights with the teamContribute to small process improvements that make customer support more efficientShadow customer calls and internal meetings to learn how Customer Success operates in a Saa S environment Who you areYou're currently studying or recently graduated in a field related to customer-facing roles (e.g. business, communications, operations, or similar)You have professional-level proficiency in Italian and strong working proficiency in English, both written and spokenYou enjoy solving problems and ask questions when something isn't clearYou're structured, organized, and pay attention to detailsYou can explain things simply and clearlyYou're curious, proactive, and motivated to improve both customer experience and internal processes Why Flottando?We're building the future of fleet management with AI — a smarter, more human, fully digital platform that helps businesses manage vehicles and drivers effortlessly.You'll join a fast-moving, product-led team solving real problems for real customers.As an intern or junior team member, you'll support live customers, work closely with the Customer Success Lead, and learn directly from the founding team, including the CEO. Your work will have an impact from day one.Hiring processWe keep things simple and focused:Intro call with the Customer Success Lead (30 minutes)Call with the CEO (20–30 minutes)Offer within 2–4 weeks We care more about attitude, ownership, and willingness to learn than about a perfect CV.
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Rome, Italia Flottando A tempo pienoAbout the role We’re growing fast and looking for a motivated, curious person who wants to learn, contribute, and grow with us. As a Customer Success Specialist at Flottando, you’ll work closely with our Customer Success Lead to support customers, improve internal processes, and help ensure our users are successful with our product. This is a hands-on...
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Customer Success Specialist
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Customer Success Specialist
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Customer Success Specialist
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Rome, Italia Heritage Holdings A tempo pienoHeritage is building the Modern Investment Office, supporting some of the most prominent families globally to achieve their capital enhancement and preservation goals. Our vision is to help clients build enduring wealth across generations by combining institutional‑grade investment sourcing with personalized portfolio construction, cutting‑edge...
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Rome, Italia DotForce Italia A tempo pienoRicerchiamo una risorsa da inserire come Customer Success Manager, che si occuperà della gestione dei clienti e dei rapporti con i fornitori, garantendo continuità, qualità del servizio e supporto nelle attività operative e commerciali.RESPONSABILITÁ PRINCIPALI- Gestione del portafoglio clienti e supporto continuativo post-vendita - Gestione dei rinnovi...
