After Sales Customer Care Specialist

2 settimane fa

Brugherio, Italia Haier A tempo pieno

Job Posting Title

After Sales Customer Care Specialist

The challenge

An exciting opportunity has arisen to contribute to the Service Supply Chain team at Haier Europe. The Company is on a journey to achieve ambitious business growth and leadership objectives in the region, and we need someone who is passionate, proactive, self-driven, and motivated to join a team of open-minded individuals.

We are looking for an individual who demonstrates the core values of Haier’s attitude: entrepreneurship and innovation, zero distance to consumers, and IoT & Ecosystem thinking. A true change agent with an agile approach thriving for idea contamination and with a hyper-collaborative approach that breaks silos and creates an open ecosystem.

In a major and fast-growing environment, the Company is moving throughout a transformation and change management journey.

What you will do

Single contact point for the in-warranty repairs link with spare parts. Responsible for second level product exchanges approval for missing spare parts and verification of correct application of the process from our countries.

Main Activities:

  • Mapping and update documentation of policy application in each country
  • Responsible for the second level product exchanges approval: verification and evaluation of the procedure, put in place actions and follow-up situation to speed up deliveries
  • Review performance with countries and identify possible areas of improvements
  • Analyze orders linked with in-warranty repairs and identify/put in place corrective action where it’s requested to guarantee delivery in time
  • Focus on orders linked with spare parts in warranty and check orders fields/contents.
  • Analyze forecasts and historical data to identify actions to guarantee the target of products exchanges approvals

What you need to succeed

  • Bachelor’s Degree in Economics
  • Maximum 2 years logistics experience
  • Knowledge of Microsoft package
  • Fluent English and Italian
  • Excellent skills of synthesis and analysis

Haier Europe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.

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