Operations & Growth intern

1 settimana fa

Trento, Italia adh Personal Thüringen A tempo pieno

Are you passionate about driving growth, building and maintaining foundational relationships with customers, and working hands-on in a fast-paced startup?

We're looking for a dynamic, ambitious intern to join our team in Lugano. This is your chance to dive into the heart of a company that's not only scaling rapidly but also tackling the Black Market and making a real difference.

Who We Are

At Batgroup, our mission is clear: to become the global leader in well-being at home. We're a team of over 150 employees, supported by 4,000+ Trusted Professional Cleaning Agents across Europe. Headquartered in Switzerland, we're expanding rapidly across Europe, driven by a commitment to innovation, growth, and social impact. We believe in delivering high-quality home services while ensuring our workers receive the protection and respect they deserve.

What You'll Be Doing

This isn't just another internship. As part of our Lugano team, you'll be fully immersed in real projects from day one:

Operations Management:
  • Customer Experience: Ensure our B2C, B2B, and End-of-Tenancy services run smoothly, delivering top-tier experiences to our customers.
  • Customer Success: Improve our client's retention by solving problems relating to agent absences, handling different kinds of complaints with care and cleverness, ensuring a 5-star service, and gathering feedback on our performances.
  • Agent Management: Provide our cleaning agents with the support they need in their daily routine by answering their questions and requests.
  • Operational Strategy: Collaborate with our leadership to streamline processes and enhance our operational efficiency.
Growth
  • Customer Acquisition: We are looking for a results-oriented, sales-driven individual with strong commercial acumen, capable of effectively managing clients and agents, as well as identifying strategic partnership opportunities and developing innovative initiatives to boost customer acquisition.
  • Process Improvement: Give your input to help us improve our existing processes, making our business management more efficient.
  • Brand Strategy: Contribute to shaping and maintaining our brand identity across multiple markets.
  • Growth Hacking: Work with our growth team to explore new strategies for scaling our services and expanding our market reach.

Who You Are

We're looking for someone who's ready to roll up their sleeves and make an impact. This is what makes you successful:

  • You are an innovative quick learner who is up for the challenge of working in a fast-paced and agile growing company.
  • You are eager to learn new things and do different tasks.
  • You are solution and detail-oriented.
  • You take ownership of individual tasks and handle cases until their completion.
  • You want to grow professionally as well as personally.
  • You want to work in an international and multicultural setting.
  • You speak English to a minimum B2 level.
  • You speak Italian to a minimum C2 level.
  • You may even have further language skills, which add to our valued diversity.

Internship Details

  • Duration: 6 months, full-time
  • Start Date: As soon as possible
  • Location: Lugano Office: Located in Quartiere Maghett, in the city center of Lugano

What's In It For You

  • Your chance to gain real work experience from day one, with guidance from a dedicated manager.
  • A supportive environment that fosters learning, growth, and personal development.
  • An opportunity to develop unique skills that set you apart.
  • Be part of a vibrant team of young and diverse professionals, bringing dynamism to the workplace.

Ready to Join Us?

If you're passionate about growth, customer service, and making a real impact, we'd love to hear from you. Apply now and take the first step toward an exciting future with Batgroup.

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