Customer Support Specialist with Italian
2 giorni fa
Customer Support Specialist with Italian
Job DescriptionYour responsibilities:
- Develop an in-depth knowledge of our client's platform.
- Provide high-quality product support for customers to effectively resolve their issues through email, chat, and phone.
- Communicate thoughtfully to provide answers to questions for both technical and non-technical end users.
- Diagnose software problems and resolve customer complaints using established processes.
- Provide support and guidance on non-technical related questions (e.g., marketing, sales, or other e-commerce setup questions).
- Document troubleshooting and problem resolution steps.
- A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills.
- Passionate about creative problem solving for customers and end users.
- Fluency in Italian (C1 level) and communicative knowledge of English (B2 level).
- Self-motivated, eager to learn, and thrive in a collaborative environment.
- Capable of adapting quickly to changing priorities.
- Experience with or able to quickly pick-up: Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce.
- Full-time employment contract or civil contract with flexible working hours.
- Dive into our comprehensive paid training program and emerge as a customer support legend
- Enjoy a rich social package that includes MyBenefit cafeteria, private medical care, and life insurance.
- Embrace the freedom of work with no dress code.
- Spread the love and earn extra rewards through our epic employee referral program.
Location: Poland, Szczecin
Language Requirements: English, Italian (Required)
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