Account Manager Italy

1 mese fa

Milan, Italia HRS GmbH A tempo pieno

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HRS is reinventing the way businesses and governments work, stay and pay in today’s dynamic global marketplace. HRS’ advanced platform technology is extending its reach beyond hospitality to meetings, office space management, payment efficiency and crisis recovery.

Beyond cost savings in the global post-pandemic economy, HRS clients gain from an unrivaled focus on essential aspects including safety, security and satisfaction.

HRS is also recognized for its award-winning Green Stay Initiative, technology that helps corporate hotel programs achieve their NetZero targets, and its groundbreaking Crew Workforce Solution, which leverages automation to elevate experiences for air and rail operations.

Founded in 1972, HRS works with 35 percent of the global Fortune 500, as well as the world’s leading hotel chains, regional hospitality groups and payment providers.

BUSINESS UNIT

With a strategic roadmap our global sales organization is able to ensure the highest level of consulting, delivery and operational excellence. Furthermore, the kind of top level standards is ensured by applying the global standard methodologies and data-driven quarterly business reviews (QBR) with the clients.

POSITION

We are looking for a Milan based Account Manager (all genders) to partner with corporate customers and deliver best in class solutions for their business travelers. The future placeholder will play a pivotal role in building an in-depth understanding of customer business travel needs and drivers, to position how HRS STAY, WORK and PAY solutions can be of value. The strategic thinking, coupled with your excellent communication skills and data driven mindset, will contribute to the expansion and retention of our customer base and revenue growth in Italy.

CHALLENGE
  • Grow the annual revenue from within our high level B2B customer base through a detailed understanding of their strategic business travel requirements and the optimization of our HRS STAY, WORK and PAY solutions.
  • Develop a trusted advisor relationship with key accounts, stakeholders and executive sponsors across multiple disciplines within your customer base.
  • Ensure the timely and successful delivery of HRS solutions according to customer needs and objectives.
  • Manage projects of all new customer implementations and oversee the operational running of all accounts on a day to day basis.
  • Manage and lead negotiations with local accounts and find new ways to support customers' travel processes and increase share of wallet.
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
  • Forecast and track key account metrics, monitor and analyze customer's usage of our product.
  • Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
  • Liaise between the customer and internal teams.
  • Work closely with international colleagues to ensure international roll outs of customers.
  • Maintain a high level of product portfolio knowledge and the benefits for customers as well as other relevant information such as market trends, strategy, competitors, pricing.
FOR THIS EXCITING MISSION YOU ARE EQUIPPED WITH...
  • Several years of commercial experience in a comparable position in the technology consulting, SaaS enterprise sales, payment or similar software industry with focus on high-level executives.
  • Experience in working in a sales role or consultative approach for several years, preferably building a network of relationships and technical knowledge within the B2B enterprise sales with focus on large enterprise segment.
  • Ability to understand the strategic goals of the Prospect, beyond the scope of travel, in the different areas of digitization, automation, sustainability, security, safety, innovation, system’s integration, data protection, employment’s philosophy. By using MEDDPICC methodology be able to identify metrics, economic buyer, decision criteria, decision process, paper process, customer's pain, competition, champion.
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level. Strong stakeholder management skills.
  • High self-motivation and able to thrive and succeed in a results-driven environment.
  • Ability to analyze and interpret complex customer data and using CRM systems as part of the daily role.
  • Excellent time and project management skills. You're always looking to improve inefficient processes.
  • Ability to cope with pressure and to work to tight deadlines while managing customer expectations and internal resources.
  • Fluency in Italian and English, spoken and written.
PERSPECTIVE

Access to a global network of a globally united and mutually responsible “Tribe of Intrapreneurs” that is passionately dedicated to renew the travel industry and while doing so reinvent the ways how businesses stay, work and pay.

Our entrepreneurial driven environment of full ownership and execution focus offers you the playground to contribute to a greater mission, while growing personally and professionally throughout this unique journey. You will continuously learn from a radical culture of retrospectives and continuous improvement and actively contribute to making business life better, smarter and more sustainable.

LOCATION, MOBILITY, INCENTIVE

The attractive remuneration is in line with the market and, in addition to a fixed monthly salary, all necessary work equipment and mobility, will also include an annual bonus.

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