Global Service Engineering Engineer

2 settimane fa

Medolla, Italia Baxter International A tempo pieno

Vantive: A New Company Built on Our Legacy

Since last year, Baxter has been on a journey to separate our Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us.

At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us are driven to help improve patients’ lives worldwide. Join us as we revolutionize kidney care and other vital organ support.

*Completion of the proposed sale of Vantive to funds managed by the Carlyle Group is subject to receipt of customary regulatory approvals and satisfaction of other closing conditions.

Summary

As a Global Service Engineer for Acute Platform, you’ll provide technical support and technical training on Dialysis devices, to Service and Sales Organizations by plans and priorities established by the Global Service Engineering Manager in charge of the product line.

You’ll support Regional Master Trainers, Product Specialists, etc., worldwide, and act as a channel between the Regional Service/Sales Organizations and Baxter System Support Management/R&D for Baxter Monitors, ensuring a good flow of communication around the products through written and regular verbal communication.

This is a global function, so:

  • You will be supporting Service representatives within product development/change teams, ensuring the alignment of product features and characteristics to service needs.
  • You will perform and/or coordinate the development of technical training material to support servicing Baxter products (under the supervision of Global Service Engineering Manager).

This position can expect a certain amount (~10-15%) of international traveling to support the field, including hands-on training and problem-solving on site.

This is a role with an excellent growth perspective within the organization, that gives strong help to the mission of Baxter

What you'll be doing

  • Acts as internal support function for R&D, Quality (technical complaint investigations, and root cause analysis), forwarding relevant Service issues (Help Desk);
  • Drives to periodical conference calls and/or meetings with the Regional Service, Sales & Marketing Organizations, for product feedback and recurrent topics and gives inputs for changes, new requests, etc.;
  • Provides technical support troubleshooting directly on the field when more knowledge is needed;
  • Keeps the technical training material for the relevant products updated and provides trainings and updates to Local/Regional Master trainers about new or modified products;
  • Provides feedback about how the products are used and maintained in “real life” in the clinics;
  • Manages Technical Service Bulletins to provide communication and support the planning and deployment of modification to the field;
  • Cooperates in writing manuals, defining installation and maintenance procedures, and providing info on spare parts;
  • Manages all the other service-relevant documentation, such as Service Instruction (SI), checklists, troubleshooting guidelines and other technical documentation support;
  • Supports new product development project and product care activities upon request, as the voice of the service.

What you'll bring

  • Degree in engineering (mechanical, electrical, software, systems, or manufacturing/process engineering).
  • Knowledge of medical technology, regulatory requirements, products and components is preferred.
  • Teamworking attitude.
  • Experience in the use of Lean Six Sigma tools is a plus.
  • Problem-solving attitude and root cause analysis skills.
  • Good communication and presentation skills.
  • Proficient knowledge of English.
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