Field Engineer

1 giorno fa

Milan, Italia Kramer A tempo pieno

Kramer Italy is looking for a passionate and experienced Field Sales Engineer to join the team This position provides pre-sales technical and design support for all Kramer products and works closely with industry partners with the primary focus on building and presenting technical solutions. This position partners closely with regional sales managers and business development and works within the national territory. This position reports directly to the Sales Director, Italy.

The ideal candidate will have strong planning, critical thinking, and presentation skills, and will have existing technical knowledge as well as a strong understanding of the full sales lifecycle. You will predominantly be responsible for pre-sales activities and to some extent support customers by delivering training.

What will your job look like?
  1. Manage and drive the technical evaluation stage of the sales process, including and not limited to, presentations and demonstrations, communication, design, and working closely with the sales team as a key technical advisor.
  2. Act as lead sales engineer during the pre-sales process through solution implementation.
  3. Provide support to the sales team in identification, solution design, and customer presentation for sales opportunities.
  4. Review project designs and recommend appropriate Kramer product solutions.
  5. Provide on-site/remote support to capture worksite details and create detailed Scope of Work for all projects.
  6. Identify all technical issues for customers/accounts to help ensure customer satisfaction through all stages of the sales process.
  7. Provide second line support to the Customer Service Engineers team.
  8. Support in driving product demand creation delivered through Pro AV and extensive IT network of resellers.
  9. Participate in trade shows and events as needed, sharing information on Kramer products and services.
Requirements:
  1. 5+ years’ experience in technical/field sales engineering, with focus on managing high-level, complex client relationships from supply chain to end-user.
  2. Extensive technical background is required, with strong understanding of professional A/V integration services and practices, AV platforms, networking, streaming, and IT value chains.
  3. CTS (required) or CTS-D (preferred) Certifications.
  4. Strong understanding of AV Room Control Systems including serial and IP communications.
  5. Ability to read and interpret project Floor Plans and System Flow line drawings.
  6. Demonstrated ability to identify and develop manufacturer's representative, distributor, reseller, and strategic consultant relationships through interpersonal communications (advantage).

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