Customer Success Engineer
2 giorni fa
We’re redefining cloud and Kubernetes resource optimization with AI. If you are a Cloud Engineer, Solution Engineer, or Technical Consultant with a passion for Customer Success, join usAkamas is a software platform that reshapes IT performance optimization through AI, automation, and the domain expertise we’ve developed by working with some of the most demanding enterprise customers across the world, achieving unprecedented levels of performance, efficiency, and cost savings.About the roleWe are looking for a Customer Success Engineer with strong technical expertise in cloud-native architectures to work closely with our enterprise customers and help them maximize the value of Akamas solutions.You will combine technical expertise with business insight, driving customers' adoption of our platform, optimizing their processes, and identifying growth opportunities.Akamas is a remote-first company, giving you the flexibility to work from wherever you perform best. At the same time, we believe that some moments are best shared in person, that’s why we encourage presence in our Milan office during onboarding and for specific business needs or team collaborations.What you will doDrive customers' onboarding, ensuring smooth deployment and adoption.Deliver workshops, product training, and continuous enablement sessions to help customer teams use Akamas effectively.Provide best practices and integration strategies.Define customer objectives, monitor progress, and report results (e.g. quarterly business reviews).Manage and resolve support requests and technical escalations, ensuring customer issues are addressed promptly and efficiently.Lead and execute solution adoption projects, ensuring smooth adoption and value delivery.Build strong relationships with customer engineering and development teams, acting as a trusted technical advisor.Collect customer feedback and work closely with the product team to contribute to the continuous improvement of Akamas solutions.Share optimization best practices and success stories, both internally and at global conferences, helping to spread the impact of Akamas across the community.What we're looking for4+ years of experience in technical customer-facing roles (Solution Engineer, Technical Account Manager, or similar).Knowledge of enterprise architectures, cloud-native, and Kubernetes ones.Strong scripting/automation skills (Bash, Python).Excellent communication and presentation skills, able to engage with both technical and business stakeholders.Fluent in English.Nice to haveFamiliarity with observability solutions (such as Dynatrace, Datadog, Grafana, ...)Experience in tuning complex IT Stacks (based on Java, Node.js, Go, ..).Proficiency in major cloud platforms (AWS, Google, etc.).Experience contributing to open-source projects or active involvement in OSS communities.Why Akamas Join our team and make a real impact: At Akamas, we're looking for dynamic people who want to grow fast and make a difference in their field from the startCompetitive salary & company welfare: Your hard work deserves recognition Enjoy a competitive salary that reflects your skills and dedication. As a part of our team, you'll also receive a company welfare package of €600, useful for fuel, bills, wellness, and well-beingSustainability matters: We care about people and the planet: in the office you’ll find fresh fruit from Cortilia and a commitment to local, sustainable choices.Tech your way: Mac or Windows? Up to you. We’ll set you up with the tools that make you feel at home and help you do your best work.
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