Receptionist -Guest Services Officer (Cruise Ship)
7 giorni fa
The Guest Services Officer is a key front-line representative responsible for delivering exceptional customer service and ensuring a smooth guest experience onboard. This role requires professionalism, strong interpersonal skills, and the ability to resolve guest concerns with empathy and efficiency. The ideal candidate is confident, friendly, detail-oriented, and thrives in a fast-paced, multicultural environment.Key Responsibilities: Greet and assist guests with check-in, account management, and general inquiries. Resolve guest issues promptly and professionally, ensuring high levels of satisfaction. Handle financial transactions including cash handling, currency exchange, and account reconciliation. Provide information about shipboard services, events, and processes (e.g., immigration, customs, lost & found). Operate front desk systems such as reservation and guest service software. Maintain a polished appearance and uphold guest confidentiality at all times. Participate in mandatory drills, safety meetings, and ongoing training activities.Qualifications: Minimum of 1 year experience as a Receptionist in a 4-star or 5-star hotel or cruise ship operation. Or Minimum of 1 year experience as airline cabin crew. Proven cash handling experience and understanding of US currency and exchange rates. Experience with reservation systems, preferably Fidelio or Opera. Fluent in English, both written and spoken. Ability to speak additional languages such as Spanish, French, German, Italian, Portuguese, Mandarin, Japanese, Korean, Swedish, Norwegian, or Danish. Strong communication and problem-solving skills. High school diploma or equivalent preferred. Physically able to lift up to 50 pounds and participate in emergency procedures and drills.Work Experience Requirements All applicants must have previous experience in working in a 4/5* Hotel/Cruise ship or as a Cabin Crew.
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Rome, Italia Navis Consulting A tempo pienoDescrizione dell’offerta di lavoro. The Guest Services Officer is a key front-line representative responsible for delivering exceptional customer service and ensuring a smooth guest experience onboard. This role requires professionalism, strong interpersonal skills, and the ability to resolve guest concerns with empathy and efficiency. The ideal candidate...
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Guest Services Pro – Front Desk on Cruise Ship
3 giorni fa
Rome, Italia Navis Consulting A tempo pienoUna società di consulenza clienti sta cercando un Guest Services Officer per fornire un servizio eccezionale agli ospiti a bordo. Il candidato ideale ha almeno 1 anno di esperienza come Receptionist in hotel di lusso o come cabin crew, ed è fluente in inglese. Le responsabilità includono assistenza al check-in, gestione di problemi e transazioni...
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Guest services officer
3 giorni fa
Rome, Italia Royal Caribbean Group A tempo pienoThe Guest Services Officer must be Friendly, Passionate, and Committed. Actively listens and extends assistance to resolve guest issues and concerns. A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor. The Guest Services Officer must possess outstanding hospitality, focused customer service, strong...
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Guest services officer
5 giorni fa
Rome, Italia Royal Caribbean Group A tempo pienoThe Guest Services Officer must be Friendly, Passionate, and Committed. Actively listens and extends assistance to resolve guest issues and concerns. A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor. The Guest Services Officer must possess outstanding hospitality, focused customer service, strong...
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Guest Services Officer
3 giorni fa
Rome, Italia Royal Caribbean Group A tempo pienoThe Guest Services Officer must be Friendly, Passionate, and Committed. Actively listens and extends assistance to resolve guest issues and concerns. A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor. The Guest Services Officer must possess outstanding hospitality, focused customer service, strong...
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Guest Services Officer
3 giorni fa
Rome, Italia Royal Caribbean Group A tempo pienoThe Guest Services Officer must be Friendly, Passionate, and Committed. Actively listens and extends assistance to resolve guest issues and concerns. A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor. The Guest Services Officer must possess outstanding hospitality, focused customer service, strong...
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Guest Services Officer
3 giorni fa
Rome, Italia Royal Caribbean Group A tempo pienoThe Guest Services Officer must be Friendly, Passionate, and Committed. Actively listens and extends assistance to resolve guest issues and concerns. A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor. The Guest Services Officer must possess outstanding hospitality, focused customer service, strong...
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Guest Services Officer
3 giorni fa
Rome, Provincia di Roma, Italia Royal Caribbean Group A tempo pienoThe Guest Services Officer must be Friendly, Passionate, and Committed. Actively listens and extends assistance to resolve guest issues and concerns. A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor. The Guest Services Officer must possess outstanding hospitality, focused customer service, strong...
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Guest Services Manager
3 giorni fa
Rome, Italia Royal Caribbean Group A tempo pienoQualifications: 1. Hotel Director/Hotel General Manager background in a 4- or 5-star hotel 2. 2-3yrs of hotelier experience 3. Additional languages is an advantage (Spanish, Italian, Portuguese, French, German)Duties and Responsibilities: 1. Takes the lead in owning and delivering an exceptional guest experience while embracing an ambassador’s role in...
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Electrical Services Director
3 giorni fa
Rome, Italia NCL Bahamas Ltd. A tempo pienoNORWEGIAN CRUISE LINE (NCL) is one of the world’s leading cruise lines with headquarters in Miami, Florida and European branch offices in UK, Germany and Italy. With a rich history spanning over 55 years, NCL has solidified its position as the innovator of the cruise industry delivering a laid-back and modern cruise experience aboard its 21 ships within...
