Omnichannel Operations Account

1 settimana fa

Milano, Italia OTB A tempo pieno

Jil Sander is an international luxury brand led by design, quality and functionality. Progressive and experimental, it delivers an enduring wardrobe for women and men fusing elements from different genres, in a play of contrast that produces a variety of garments and accessories that are evenly sumptuous, practical, and iconic. Technology and the hand-made, natural and high-performance materials, feminine and masculine, daywear and glamour, complement each other, balancing invention and purity of forms. The constant collaboration with artists, photographers, filmmakers, musicians, and artisans constantly adds resonance and depth to the vision. The brand was established in 1968 by Mrs. Jil Sander, it is directed by Simone Bellotti, and it was acquired by the OTB Fashion Group in 2021. ABOUT THE ROLE There is a new opportunity to join our E-commerce team as an Omnichannel & Operations Account. The role will play a key part in supporting and optimizing Jil Sander’s e-commerce and omnichannel activities across direct and indirect channels. Working closely with internal teams and external partners, this position ensures operational excellence, efficiency, and the highest level of customer experience across all digital touchpoints. KEY RESPONSIBILITIES Manage daily operations for both direct and indirect e-commerce channels, ensuring smooth and timely order flow and coordination with internal and external stakeholders. Oversee Customer Care activities, including relationship and performance monitoring of the external agency, defining and tracking performance challenges, managing and planning costs, and ensuring issue resolution in line with brand standards. Supervise digital projects in partnership with providers, identifying and implementing website experience improvements that enhance the online customer journey. Conduct market research to identify potential packaging suppliers, manage sample requests, and monitor costs and orders for e-commerce and boutique stock points, ensuring alignment with brand aesthetics and sustainability goals. Prepare, maintain, and update e-commerce operational guidelines to ensure consistent processes and best practices across all markets. Provide operational support for omnichannel systems including preparation of training materials for retail and customer service teams. Monitor store order processes and report store KPIs linked to marketplace and omnichannel performance. Conduct regular visits to central warehouses to verify workflow efficiency, order quality, and operational standards. Monitor backlog orders across all digital channels (website, marketplaces, omnichannel retail) and identify opportunities for process improvement. REQUIREMENTS & QUALIFICATIONS Degree in Business, Economics, Data Science, Supply Chain, or related fields. Minimum 2 years of experience in e-commerce operations within an international and fast-paced environment. Strong organizational and analytical skills, with a data-driven approach and problem-solving mindset. Proactive and collaborative, able to build strong relationships with internal teams and external partners. Good understanding of e-commerce platforms and tools (SFCC, PSP, OMS, WMS, ERP, Adobe Analytics). Excellent written and verbal communication skills in English. Passion for the fashion and luxury industry is a plus. #J-18808-Ljbffr

  • Omnichannel Operations Account Omnichannel Operations Account

    2 settimane fa

    Milano, Lombardia, Italia OTB Spa A tempo pieno

    Jil Sander is an international luxury brand led by design, quality and functionality. Progressive and experimental, it delivers an enduring wardrobe for women and men fusing elements from different genres, in a play of contrast that produces a variety of garments and accessories that are evenly sumptuous, practical, and iconic. Technology and the hand-made,...

  • Omnichannel Operations Account

    2 settimane fa

    Milano, Italia Altro A tempo pieno

    Jil Sander is an international luxury brand led by design, quality and functionality. Progressive and experimental, it delivers an enduring wardrobe for women and men fusing elements from different genres, in a play of contrast that produces a variety of garments and accessories that are evenly sumptuous, practical, and iconic. Technology and the hand-made,...

  • Omnichannel Operations Architect

    4 giorni fa

    Milano, Italia Altro A tempo pieno

    An international luxury brand is seeking an Omnichannel & Operations Account to enhance e-commerce activities. This role involves managing daily operations, overseeing customer care, conducting market research, and ensuring best practices across markets. The ideal candidate has a degree in relevant fields and at least 2 years of experience in e-commerce...

  • Omnichannel Operations Coordinator

    7 giorni fa

    Milano, Lombardia, Italia -1d81-41d7-8ff4-63e51f63d2b4 A tempo pieno

    OverviewWe are Stone IslandStone Island is a defiantly independent community. Since our founding in 1982, a shared mindset has driven us to become a globally recognised icon of independent spirit, leadership, and innovation. The Stone Island spirit is the foundation of the culture that we cherish and nurture every day. We provide you with the opportunity to...

  • Ad Operations Account

    2 settimane fa

    Milano, Italia Smiling A tempo pieno

    **Ad Operations Account**: Contratto a tempo indeterminato Smiling è alla ricerca di una persona per ampliare il team AdOperations & Publishers. Ruolo: All’interno del team AdOperations & Publishers, la risorsa farà parte di un team che si occupa da un lato dellagestione end-to-end delle campagne ADV online (Programmatic e Reservation), dall’altro la...

  • Account Operations Manager

    1 settimana fa

    Milano, Italia sennder A tempo pieno

    **Account Operations Manager** **Our fast-growing Technology startup sennder Italia is looking for an Account Operations Manager to join our commercial team. The role is based out of the Milan office and will report to the account manager. Do you want to help us shape the future of the logistics industry?** - We value humility and we're as interested in your...

  • Head of Account Management/operations

    3 giorni fa

    Milano, Italia Qomodo A tempo pieno

    Qomodo e' una fintech, composta da un team proveniente dalle principali ventures italiane e straniere VC-backed come Rocket Internet, Delivery Hero, Sum Up, Amazon, Dash e Credimi. **Requirements**: - Build and Manage a team in charge of the aftersales processes (KYB, activation, account management, cash collection): - Developing and maintaining strong...

  • Account Operations Manager

    1 settimana fa

    Milano, Italia sennder A tempo pieno

    Our fast-growing Technology startup sennder Italia is looking for an Account Operations Manager to join our commercial team. The role is based out of the Milan office and will report to the account manager. Do you want to help us shape the future of the logistics industry? We value humility and we're as interested in your character as we are in your talent....

  • Junior Account Executive in Stage

    2 settimane fa

    Milano, Italia Gruppo DigiTouch A tempo pieno

    Conversion E3, agenzia omnichannel del Gruppo DigiTouch, è alla ricerca di un Account Executive da inserire inizialmente in stage che supporti il tram account, con la supervisione del Client Director, in tutte le attività relative al day by day del cliente ed i progetti speciali (Digital PR, shooting, video production, social adv, Digital ADV, progetti...

  • Remote Fintech Account

    3 settimane fa

    Milano, Italia Tether Operations Limited A tempo pieno

    A leading digital finance company in Milan is looking for a highly organized Account Manager to oversee cross-functional initiatives involving digital wallets, payments, and asset tokenization. The role requires 5+ years in account management within technology or fintech, with strong skills in stakeholder engagement and project governance. If you have...