Community Manager

Horizen Labs is pioneering privacy-focused, zero-knowledge technology that powers a more secure and interconnected digital world. Founded in 2019, we’re at the intersection of research, protocol development, and ecosystem growth, enabling scalable, verifiable solutions through platforms like zkVerify and Horizen. From high‑impact projects like ApeChain to a specialized consulting arm in zero‑knowledge ecosystems, we are a global team united in transforming the landscape of Web3 and digital trust. Join our team in New York, Milan, and remotely to help redefine what’s possible in the decentralized world.At Horizen Labs, our people are our greatest asset, and we are creating a culture of empowered individuals who are eager to bring their ideas to life. We believe diversity drives the innovation and engagement necessary to build a truly remarkable product. We operate on a hybrid model with a distributed global workforce working in partnership with our satellite offices in New York City, NY and Milan, Italy. Are you ready to help us change the future with the next cutting‑edge blockchain technology? Join usAs zkVerify’s Community Manager, you’ll be the voice and pulse of our community. You’ll build relationships with developers, validators, and ecosystem partners; engage in conversations across X, Telegram, Discord, and regional channels; and design programs that turn curiosity into contribution.You’ll work cross‑functionally with Marketing, BD, and DevRel to ensure our campaigns, launches, and events connect with the people who matter most—our users and builders.Core ResponsibilitiesCommunity Building and EngagementBuild, grow, and nurture the project’s community across platforms like Discord, Telegram, Twitter (X), Reddit, and others.Respond to community questions, concerns, and feedback in a timely, professional, and brand‑aligned manner.Create and share updates, announcements, and educational content to keep the community informed and engaged.Organize AMAs (Ask Me Anything) sessions with the team, developers, or leadership to foster transparency and trust.Encourage discussions, gather feedback, and relay community sentiment to the internal team.Campaign & Program ExecutionPartner with marketing on campaigns (e.g., ProofPoints, ZAPs, staking) to ensure strong community participation.Support airdrops, staking initiatives, testnet and mainnet activities, and reward distribution communications.Help run gamified community events (quests, competitions, leaderboard activations).Community Platform ManagementOversee and moderate key communication channels (e.g., Discord, Telegram, forums).Set up and maintain bots for automation (e.g., welcome messages, spam filtering, ticketing systems).Ensure rules and guidelines are enforced consistently to maintain a positive and safe environment.Monitor analytics for community platforms to track growth, engagement, and sentiment.Ambassador and Moderator ManagementRecruit, onboard, and train ambassadors and moderators to represent the project and assist with community moderation.Coordinate tasks and incentives for ambassadors (e.g., rewards, token airdrops, or exclusive perks).Regularly check in with the team to ensure alignment with project goals and address any challenges.Partnerships and Cross‑Community CollaborationIdentify and reach out to other crypto projects, communities, and influencers for partnerships or collaborations.Work with other communities to attract users, developers, and contributors to the project.Negotiate co‑marketing opportunities, such as joint events, giveaways, or shared campaigns.Represent the project at virtual or in‑person events, conferences, or hackathons to network and promote the ecosystem.DevRel SupportAssist the DevRel team in engaging developer communities worldwide.Promote developer tools, SDKs, or APIs to attract builders to the ecosystem.Organize or support hackathons, bounties, or coding challenges to encourage development on the platform.Share developer success stories or use cases with the community to inspire participation.FUD ManagementAddress FUD (Fear, Uncertainty, Doubt) within the community by providing clear, factual responses.Handle scams or impersonators by issuing warnings and working with platform admins to remove fraudulent accounts.Escalate critical issues (e.g., security breaches, major bugs) to the appropriate team members while keeping the community updated.Analytics and ReportingAnalyze sentiment and identify trends or pain points within the community.Provide regular reports to the leadership team with insights and recommendations for improvement.Online Community Event PlanningPlan and execute community events, such as governance votes or milestone celebrations.Host virtual meetups, Discord townhalls, or educational workshops to strengthen community bonds.What Success Looks LikeConsistent growth in engaged community members (Telegram, Discord, X).Improved community sentiment and response times.Strong participation rates in campaigns, staking, and ProofPoints activities. Recognition of zkVerify’s community as one of the most active and high‑quality ZK ecosystems.Requirements2–4 years of experience in web3 community management or ecosystem growth.Excellent communication and writing skills—comfortable switching between conversational and professional tones.Hands‑on experience managing large Telegram/Discord communities.Data‑driven mindset: can report metrics, sentiment, and engagement trends.Experience collaborating with cross‑functional teams (Marketing, DevRel, BD, Product).Fluent in English; proficiency in Mandarin or other languages is a plus.Nice‑to‑HaveStrong understanding of ZK, blockchain infrastructure, or DeFi concepts is a plus.Familiarity with tools like Zealy, Galxe, Taskon, or similar quest/growth platforms.Experience working with ambassadors or regional KOL networks.Comfort moderating AMAs or hosting online community events.Be part of one of the fastest‑growing ZK ecosystems with a real product and live mainnet.Shape how the zkVerify community scales globally.Work with an experienced, collaborative team that values initiative and creative ownership.Competitive compensation, flexible work, and a culture that celebrates execution.Horizen Labs is an equal opportunity employerHorizen Labs is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please send an email to and let us know the nature of your request and your contact information.#J-18808-Ljbffr