CX/UX Lead

Overview Job Description At ING Italia, we have a bold ambition: to be the most loved bank. To achieve this, we must be relentlessly focused on the experiences we deliver to our customers—eliminating friction, creating delight in key moments, and building clear, differentiated value propositions. The Center of Expertise (CoE) Customer Experience & User...

Descrizione dell’offerta di lavoro A global banking organization is seeking a CoE CX / UX Lead in Milan to define and implement strategies that enhance customer experience across all channels. This role demands over 10 years of experience in customer experience or UX, strong leadership skills, and the ability to operate in complex environments. You will...

Una grande organizzazione bancaria globale cerca un CoE CX / UX Lead a Milano per definire e implementare strategie che migliorino l'esperienza del cliente. Questo ruolo richiede oltre 10 anni di esperienza in customer experience o UX e forti capacità di leadership. Il candidato guiderà un team, promuoverà le intuizioni dei clienti e garantirà che...

An international bank is seeking a CoE CX/UX Lead in Milan. The role focuses on defining the customer experience strategy, driving customer-led initiatives, and collaborating with various teams to ensure customer-centricity. Candidates should have over 10 years of experience in customer experience or UX, with proven skills in change management and...

Wolters Kluwer is looking for a user-experience (UX) designer to join our Italian UX Team in the Legal & Regulatory (LR) division. While primarily working on Italian products, the candidate will be expected to collaborate closely with the extended UX international community, ensuring alignment with global standards and contributing to the broader design...

Job Description At ING Italia we have a bold ambition: to be the most loved bank. To achieve this we must be relentlessly focused on the experiences we deliver to our customers, eliminating friction, creating delight in key moments and building clear differentiated value propositions. CoE CX & UX Lead Overview The Center of Expertise (CoE) Customer...

A leading software and information services company is searching for a Senior CX/UX Designer who will influence the design process while working on complex user flows and high-fidelity prototypes. This role involves leading user research initiatives, mentorship, and collaborating across teams to achieve exceptional user experiences. The ideal candidate will...

A hospitality technology company in Italy is seeking a CX Operations Manager to enhance the onboarding process for its clients. The successful candidate will lead a team and improve operational efficiency while ensuring a top-notch customer experience. Ideal applicants possess experience in customer onboarding within a B2B SaaS context, team management...

A hospitality tech company in Italy seeks a CX Operations Manager to enhance customer onboarding and drive success across products. This role involves leading a team, improving processes for efficient customer activation, and ensuring excellent customer experience throughout. Candidates should have prior B2B/SaaS onboarding experience, with strong skills in...

A leading hospitality tech company in Italy is looking for a CX Operations Manager to oversee customer onboarding and ensure seamless activation. This role involves leading a team, enhancing processes, and closely collaborating with various departments. Ideal candidates will have experience in a B2B/SaaS environment and be fluent in Italian and English. Join...