CX/UX Strategy Lead — Voice of the Customer

Overview Job Description At ING Italia, we have a bold ambition: to be the most loved bank. To achieve this, we must be relentlessly focused on the experiences we deliver to our customers—eliminating friction, creating delight in key moments, and building clear, differentiated value propositions. The Center of Expertise (CoE) Customer Experience & User...

Job Description At ING Italia, we have a bold ambition: to be the most loved bank. To achieve this, we must be relentlessly focused on the experiences we deliver to our customers—eliminating friction, creating delight in key moments, and building clear, differentiated value propositions. The Center of Expertise (CoE) Customer Experience & User Experience...

A global banking organization is seeking a CoE CX/UX Lead in Milan to define and implement strategies that enhance customer experience across all channels. This role demands over 10 years of experience in customer experience or UX, strong leadership skills, and the ability to operate in complex environments. You will lead a team, champion customer insights,...

Wolters Kluwer is looking for a user-experience (UX) designer to join our Italian UX Team in the Legal & Regulatory (LR) division. While primarily working on Italian products, the candidate will be expected to collaborate closely with the extended UX international community, ensuring alignment with global standards and contributing to the broader design...

Wolters Kluwer is looking for a user-experience (UX) designer to join our Italian UX Team in the Legal & Regulatory (LR) division. While primarily working on Italian products, the candidate will be expected to collaborate closely with the extended UX international community, ensuring alignment with global standards and contributing to the broader design...

Join to apply for the CX Strategy & Transformation Senior Consultant role at Capgemini Invent 1 day ago Be among the first 25 applicants Join to apply for the CX Strategy & Transformation Senior Consultant role at Capgemini Invent At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic,...

A hospitality technology company in Italy is seeking a CX Operations Manager to enhance the onboarding process for its clients. The successful candidate will lead a team and improve operational efficiency while ensuring a top-notch customer experience. Ideal applicants possess experience in customer onboarding within a B2B SaaS context, team management...

Join to apply for the Head of Content Strategy role at GELLIFYGet AI-powered advice on this job and more exclusive features. We are a global Innovation Factory that integrates strategy, design, and technology, supporting companies' growth from vision to execution in a "Purple way". We help organizations implement new business models, technology roadmaps,...

Join to apply for the Head of Content Strategy role at GELLIFY Get AI-powered advice on this job and more exclusive features. We are a global Innovation Factory that integrates strategy, design, and technology, supporting companies' growth from vision to execution in a "Purple way". We help organizations implement new business models, technology roadmaps,...

A global travel technology company is looking for a Senior UX Researcher to drive research strategy across multiple products and domains. The ideal candidate will possess over 5 years of UX research experience and will lead initiatives that shape product vision and influence business decisions. Responsibilities include mentoring researchers, collaborating...