Senior Customer Success Manager

Our CompanyChanging the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yoursThe OpportunityWithin the Customer Success team here at Adobe, our focus is on delivering exceptional experiences and accelerating value for our customers through three core pillars; Partnership, Adoption and Value Realisation.Our Customer Success Managers are expected to maximize value realization and return on investment in complex, multi-regional strategic enterprise accounts by building strong long-term partnerships with a focus on product adoption. They lead customers through digital transformation by advising strategy and collaborating with multiple internal teams and customer departments while accelerate value for customers by understanding their business goals and objectives, design success plans and establish governance frameworks.As a CSM at Adobe you are a leader in customer success to achieve results throughout the product lifecycle.What you’ll doLead customers through digital transformation with a clear view of customer objectives and key performance indicatorsMaximize value realization and return on investment from the solutions and services they buy from AdobeIncrease solution adoption and usage with a clear planBuild positive relationships at senior levels, including C-Level, within some of the biggest companies in the EuropeAccount strategy planning and building success plans to drive loyalty, advocacy and minimize customer attritionTrack accounts’ performance and lead critical blocking issues with clear execution plan and drive to get closureBuild a strong post-sales strategy for your portfolio of accounts to ensure our customers maximize the value on their investment in Adobe’s SolutionsProvide thought leadership, thought leadership & domain expertise to the customer success organization, our clients and Adobe’s European Customer Success teamWhat you need to succeedBachelor’s or Master’s degreeExperienced in post-sales account management in Digital Marketing (analytics, optimization/conversion and/or social). Candidates with pre-sales, marketing/creative agency or consulting background will be consideredStrong experience in Digital Marketing Solutions and knowledge of the Adobe’s competitive landscapeProven effectiveness managing an account portfolio of large, global, sophisticated, and strategic accounts at a senior level. Building and maintaining relationships at most senior levels with assigned accounts becoming a trusted advisorProven experience driving customer retention initiatives, achieving high retention rates and customer satisfaction (NPS)Strong communications skills (Spanish and English)High level critical issue managementTenacious, personable, high confidence and results orientedAdaptable, strong self-awareness, confidence to hold themselves and others to account based on expectationsAdobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email or call .#J-18808-Ljbffr