Customer Success Manager
6 giorni fa
Join to apply for the Customer Success Manager role at DedagroupJoin to apply for the Customer Success Manager role at DedagroupGet AI-powered advice on this job and more exclusive features.Deda Tech è parte del Gruppo Deda, specializzata in Managed Cloud & Security Services, e porta evoluzione e semplificazione nelle aree infrastruttura, cybersecurity e networking. Investendo in competenze ed ingegnerizzando soluzioni e processi.All’interno della nostra divisione ti occuperai di monitorare i servizi di clienti non strategici o a basso potenziale e di supportare l’operatività dei CSM.Cosa faraiGestirai le richieste dei clienti via telefono, e-mail o chat, assicurando una risoluzione rapida e accurataFornirai informazioni dettagliate sui prodotti e servizi dell'aziendaIdentificherai e comprenderai le esigenze dei clientiCollaborerai con i team interni per risolvere problemi o inoltrare richieste complesseGestirai e monitorerai i ticket di assistenza, garantendo che le richieste vengano chiuse in modo soddisfacenteAggiornerai costantemente i database e i sistemi ITSM con le informazioni pertinenti ai clienti e le interazioni avuteSupporterai i CSM in attività operative (raccolta dati e monitoraggio licenze sw per preparazione SDS e monitoraggio costi finanziari del cliente)Cosa ci aspettiamo da teEsperienza pregressa nel customer service o in ruoli similiEsperienza nel settore specifico dell’azienda (software, IT, etc.)Familiarità con i sistemi CRM e le piattaforme di gestione dei ticketCapacità di gestire più richieste contemporaneamenteAttitudine al lavoro di squadra e spirito collaborativoConoscenza di lingue straniere (preferibilmente inglese)Cosa ti offriamoWork life balance grazie a un modello di lavoro agile personalizzato e flessibileCoinvolgimento in progetti strategici e innovativiValori da condividere; possibilità di crescita, formazione e certificazione supportati dall’azienda – scopri la vita in DedaSeniority levelMid-Senior levelEmployment typeFull-timeJob functionOtherIT Services and IT ConsultingReferrals increase your chances of interviewing at Dedagroup by 2xWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr
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Customer Success Manager
6 giorni fa
Giuliano di Roma, Italia Dedagroup A tempo pienoJoin to apply for the Customer Success Manager role at Dedagroup Join to apply for the Customer Success Manager role at Dedagroup Get AI-powered advice on this job and more exclusive features. Deda Tech è parte del Gruppo Deda, specializzata in Managed Cloud & Security Services, e porta evoluzione e semplificazione nelle aree infrastruttura, cybersecurity e...
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Customer Success Project Manager
6 giorni fa
giuliano di roma, Italia LHH A tempo pienoPer Polo Strategico Nazionale, Società che offre un’infrastruttura cloud ad alta affidabilità in grado di ospitare i dati e i servizi delle Pubbliche Amministrazioni, siamo alla ricerca della figura di Customer Success Project Manager.Sede di lavoro: Roma, con smart working flessibile.ResponsabilitàNell’ambito della Direzione Customer Success di Polo...
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Giuliano di Roma, Italia LearnWorlds A tempo pienoA leading e-learning platform in Italy is looking for a Customer Success Manager to enhance customer relationships and support. Responsibilities include onboarding clients, engaging post-implementation, and resolving issues to enhance customer satisfaction. The ideal candidate will have over 2 years of experience in customer-facing roles, excellent...
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Remote Customer Success Manager for SaaS Growth
2 giorni fa
Giuliano di Roma, Italia LearnWorlds A tempo pienoA leading e-learning solutions provider is seeking a technically savvy Customer Success Manager in Rome, Italy. You will maintain relationships, onboard clients, and enhance customer satisfaction while minimizing churn. This role requires 2+ years experience in customer-facing roles, excellent communication skills in English, and tech-savviness. Ideal...
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Senior Customer Success Manager
6 giorni fa
giuliano di roma, Italia Adobe A tempo pienoOur CompanyChanging the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...
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Enterprise Customer Success Manager
6 giorni fa
giuliano di roma, Italia Canonical A tempo pienoJoin to apply for the Enterprise Customer Success Manager role at CanonicalCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our...
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Senior Customer Success Manager
6 giorni fa
Giuliano di Roma, Italia Adobe A tempo pienoOur Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...
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Enterprise Customer Success Manager
6 giorni fa
giuliano di roma, Italia Canonical A tempo pienoEnterprise Customer Success Manager (French speaker)Join to apply for the Enterprise Customer Success Manager (French speaker) role at CanonicalEnterprise Customer Success Manager (French speaker)3 days ago Be among the first 25 applicantsJoin to apply for the Enterprise Customer Success Manager (French speaker) role at CanonicalGet AI-powered advice on this...
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Enterprise Customer Success Manager
4 giorni fa
giuliano di roma, Italia Canonical A tempo pienoEnterprise Customer Success Manager (French speaker)Join to apply for the Enterprise Customer Success Manager (French speaker) role at CanonicalEnterprise Customer Success Manager (French speaker)3 days ago Be among the first 25 applicantsJoin to apply for the Enterprise Customer Success Manager (French speaker) role at CanonicalGet AI-powered advice on this...
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Enterprise Customer Success Manager
6 giorni fa
Giuliano di Roma, Italia Canonical A tempo pienoJoin to apply for the Enterprise Customer Success Manager role at Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our...
