Operations Coordinator

Overview JLL Supports The Whole You, Personally And Professionally. Operations Coordinator, Work Dynamics – Life Sciences Account Main Tasks Monitor KPIs at regional and country levels Track Planned Preventative Maintenance delivery and compliance Oversee Annual Audits & Inspections with timely corrective action closure Monitor reactive service requests across all priorities Track energy and sustainability plan implementation Ensure comprehensive data population for assets and contracts Manage data accuracy for work orders and preventive maintenance Coordinate maintenance planning and execution per contract requirements Maintain system integrity for accurate reporting Oversee contract-based maintenance schedule integration Monitor consolidated compliance programs (FM Global, MSS, FCA, BSP, Legionella) Conduct quarterly risk reviews and address deficiencies, generate forecasts and budget planning Ensure high-priority compliance standards for key clients Monitor contractual compliance and corrective action status Ensure MSA requirement delivery, manage service request workflows and escalations Assist with Change Request processes, verify KPI and SLA achievement Identify performance issues with root cause analysis Collaborate with Regional Leadership and Country Teams Develop improvement programs and initiatives Create comprehensive trend and action reports, ensure timely resolution of outstanding matters Build relationships with regional service partners, collaborate with Performance Managers across regions Work with Regional Directors and FM teams on optimization Propose global system and process improvements, support cross-functional performance targets Experiences 3-5+ years in facilities management, performance management, or operations Proven KPI monitoring and performance improvement track record Large-scale service contracts and MSA experience CAFM systems experience (Corrigo preferred), data analysis and compliance program background ARC Dashboard or similar compliance tracking systems Advanced Microsoft Excel and data analysis tools, CAFM systems and performance dashboards FM industry standards and compliance knowledge Asset management and preventive maintenance planning Strong analytical and problem-solving abilities Detail-oriented data management; effective communication and presentation skills Independent work across multiple countries/time zones Proactive performance issue identification Stakeholder relationship management Regulatory compliance understanding (FM Global, MSS, FCA, BSP, Legionella) Fluent English and Italian required Our Commitment to Sustainability and Innovation At JLL, we\'re committed to building a better tomorrow. As a Senior Facilities Manager, you\'ll have the opportunity to contribute to our global sustainability initiatives, helping to reduce environmental impacts across our managed properties. You\'ll also leverage our innovative technologies and data-driven approaches to optimize building performance and enhance occupant experiences. Growth and Development As part of the JLL family, you\'ll benefit from our global reach while working within a supportive local team. We invest in our people through comprehensive training programs, mentorship opportunities, and clear career progression pathways. Our collaborative culture encourages knowledge sharing across our global network, giving you access to best practices and expertise from around the world. What We Offer Opportunity to lead a flagship account with significant strategic importance to our organization Platform to influence and shape best practices in Life Sciences real estate management globally Exposure to cutting-edge operational practices and technologies across international markets Collaborative, innovative work environment with access to industry-leading resources and expertise Comprehensive professional development program and clear advancement pathways Competitive compensation package including performance-based incentives Global mobility opportunities within a growing international organization Location: Latina #J-18808-Ljbffr