Customer Relations Executive

Join to apply for the Customer Relations Executive role at Ebury Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward‑thinking financial solutions. Since our founding in 2009, we’ve grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative environment where your contributions are valued. You’ll play a key role in shaping the future of cross‑border finance, while advancing your own career in a dynamic, high‑growth industry. Customer Relations Executive – Customer Relations Team Location: Ebury Milan – Office based You will be a point of contact for some of our corporate clients, providing daily operational and trading assistance. You’ll combine client‑facing skill/experience, operational know‑how and problem‑solving abilities to support the day‑to‑day relationship of our corporate accounts. You will service the revenue and growth area of the business at an exciting time for the company and act as an ambassador for the product and service at a customer‑facing level. About You A passionate individual with a strong interest in client servicing Prepared to go the extra mile to exceed customer expectations and experience Desire to deliver best in class service, to support our industry‑leading offering Strong written and verbal communication skills Thrives in a high‑pressure, fast‑paced environment Ability to excel within a busy client‑facing environment with significant monthly workload peaks (previous experience preferred) Managing workload around tight time constraints Confidence in liaising and mediating between multiple internal departments to find solutions Confidence in dealing directly with clients as an ambassador for the brand and product Capacity to manage different types and nature of enquiry simultaneously across several platforms for different types of clients Resolve client issues as they arise Ability to multitask/prioritise – working around the daily deadlines Commercial Awareness Confidence to promote the company offering and identify new opportunities to grow key accounts, including new currency requirements and upcoming client needs Head for numbers – confidence dealing with numbers, exchange rates, profit margins and an awareness of commercial implications Eye for Detail Dealing with live currency trade booking, banking information and high‑value/volume payments – accuracy of work is particularly key Helping clients identify issues preemptively (e.g. payment dates, banking data) Drive to Solve Problems Self‑starter with the initiative and ability to ‘get stuck in’ – confidence to find solutions working with teams internally, taking ownership of client issues/queries and seeing them through to end Interest in currency markets helpful Experience with Microsoft Suite (particularly Excel) Role You will be looking after a portfolio of 300 clients trading online through our EBO platform Understanding of clients’ business activities and FX needs Ensuring clients have Ebury as their main platform for trading and making payments internationally The Ideal Candidate Will Have The Following Languages – Italian fluency and English at a professional level Sales skills/experience is a PLUS Knowledge of FX Knowledge of Ebury's products Being able to adapt in a constant evolving and challenging environment What We Can Offer You Career development and a clear path for progression, mapped out by your individual goals and personal objectives The tools to develop and master your client relationship skills with the view to you becoming the primary Servicing Executive on a number of accounts The opportunity to service and develop your own book of clients A support structure that will drive you to succeed in your next goal Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits Central Office: A fantastic location with excellent transport links Apply Click the ‘Apply’ today and discover your potential at Ebury You can also connect with me on LinkedIn – Helga Barros. #J-18808-Ljbffr