Customer Relations Executive

Join to apply for theCustomer Relations Executiverole atEburyEbury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions.Since our founding in ****, we've grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide.Joining Ebury means becoming part of a collaborative and innovative environment where your contributions are valued.You'll play a key role in shaping the future of cross-border finance, while advancing your own career in a dynamic, high-growth industry.Customer Relations Executive – Customer Relations TeamLocation: Ebury Milan – Office basedYou will be a point of contact for some of our corporate clients, providing daily operational and trading assistance.You'll combine client-facing skill/experience, operational know-how and problem-solving abilities to support the day-to-day relationship of our corporate accounts.You will service the revenue and growth area of the business at an exciting time for the company and act as an ambassador for the product and service at a customer-facing level.About YouA passionate individual with a strong interest in client servicingPrepared to go the extra mile to exceed customer expectations and experienceDesire to deliver best in class service, to support our industry-leading offeringStrong written and verbal communication skillsThrives in a high-pressure, fast-paced environmentAbility to excel within a busy client-facing environment with significant monthly workload peaks (previous experience preferred)Managing workload around tight time constraintsConfidence in liaising and mediating between multiple internal departments to find solutionsConfidence in dealing directly with clients as an ambassador for the brand and productCapacity to manage different types and nature of enquiry simultaneously across several platforms for different types of clientsResolve client issues as they ariseAbility to multitask/prioritise – working around the daily deadlinesCommercial AwarenessConfidence to promote the company offering and identify new opportunities to grow key accounts, including new currency requirements and upcoming client needsHead for numbers – confidence dealing with numbers, exchange rates, profit margins and an awareness of commercial implicationsEye for DetailDealing with live currency trade booking, banking information and high-value/volume payments – accuracy of work is particularly keyHelping clients identify issues preemptively (e.g. payment dates, banking data)Drive to Solve ProblemsSelf-starter with the initiative and ability to 'get stuck in' – confidence to find solutions working with teams internally, taking ownership of client issues/queries and seeing them through to endInterest in currency markets helpfulExperience with Microsoft Suite (particularly Excel)RoleYou will be looking after a portfolio of 300 clients trading online through our EBO platformUnderstanding of clients' business activities and FX needsEnsuring clients have Ebury as their main platform for trading and making payments internationallyThe Ideal Candidate Will Have The FollowingLanguages – Italian fluency and English at a professional levelSales skills/experience is a PLUSKnowledge of FXKnowledge of Ebury's productsBeing able to adapt in a constant evolving and challenging environmentWhat We Can Offer YouCareer development and a clear path for progression, mapped out by your individual goals and personal objectivesThe tools to develop and master your client relationship skills with the view to you becoming the primary Servicing Executive on a number of accountsThe opportunity to service and develop your own book of clientsA support structure that will drive you to succeed in your next goalGenerous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefitsCentral Office: A fantastic location with excellent transport linksApplyClick the 'Apply' today and discover your potential at EburyYou can also connect with me on LinkedIn – Helga Barros.#J-*****-Ljbffr