Guest Relations Executive

5 giorni fa

Milano, Italia Perfetto Traveler A tempo pieno

**Job description**

RESPONSIBILITIES:

- Respond to and offer assistance for emergency phone calls.
- Resolve any on site issues.
- Verify service details with suppliers (such as guides, drivers, restaurants, chefs, instructors, etc.) and, when necessary, with clients on the day of service.
- Confirm client reservation details with hotels before and upon their arrival.
- Maintain daily communication with clients.
- Answer and take action on clients’ requests received through phone calls or messages.
- Ensure all suppliers meet Perfetto Traveler's quality standards.
- Develop and oversee Perfetto's Welcome procedures extending them to clients.
- Contact clients upon their arrival and whenever necessary.
- Coordinate with clients, the Operations Department, Managers and CEO in case of emergencies.

JOB REQUIREMENTS:

- A minimum of 1 year of customer service experience, particularly in the high end travel industry.
- Proficiency in English; conversational Italian is an advantage.
- Exceptional attention to detail and multi tasking skills.
- Outstanding communication skill s and capacity to manage and execute complicated phone calls.
- Understanding of the preferences and requirements of a discerning, affluent clientele.
- Possess a professional, proactive, resourceful, positive, and team oriented attitude.
- Ability to follo w direction and work independently with self motivation.
- Strong tolerance to stress and can work effectively and efficiently under pressure.
- Exemplary work ethics and can do attitude.
- Computer literate with knowledge of MS Office.
- Prior experience as a concierge is a bonus.

KEY RESULTS:

- Enhance client satisfaction with Perfetto Traveler's services.
- Effectively address on site issues to the clients' satisfaction.
- Capable of managing the shift autonomously when necessary.
- Reduce the number of refund requests.
- **Please submit your CV and cover letter in English. Submissions in other languages will not be considered.**_
- **Contract Type: Freelance**_

**Experience**:

- Guest Relations or customer facing: 1 year (required)

**Language**:

- English (required)
- Italian (preferred)

Work Location: Remote

**Salary**: From €1,000.00 per month

**Language**:

- English (required)

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