Market Manager FTC

The Community You Will Join Hosts are our brand and enable amazing travel experiences for our guests. The mission of the Supply team is to make hosting appealing, rewarding and easy. We are building capabilities that allow us to recruit and retain hosts at a global scale. The Difference You Will Make As Market Manager based in Italy you will be responsible for the supply health and growth in key markets across Italy and Southern Europe by managing professional host accounts and supply acquisition of high‑quality inventory. Focusing on these responsibilities you will build Airbnb’s strong market presence in your assigned region by collaborating with other teams as the local in‑market expert. As someone who knows the Airbnb mission and values inside out you will drive all phases of supply acquisition and market success including acquisition strategy development, generating and converting supply leads and strategic partner relationship management as well as creating them from scratch. You will help develop and iterate scalable localized supply management strategies for both developed and highly competed market destinations and nascent and relatively untapped new markets ultimately ensuring our long‑term market success. A Typical Day Build and manage partner relationships within assigned territory Directly manage accounts to meet and exceed quarterly/annual sales goals Analyze data and utilize data‑driven recommendations to identify and action on strategic opportunities in your region to drive increase in sales Prospect and onboard new high quality supply in your assigned geography Maintain a baseline understanding of the technical integration of various software partners so that you can provide the right support to your clients Represent Airbnb in external meetings with Professional Hosts Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders Hold regular optimization calls and business reviews with your partners Develop a deep knowledge of your assigned geographic markets and become the go‑to source for all information relating to local trends and market dynamics for internal and external partners Respond to and deliver exceptional service to your professional hosts in a timely and efficient manner occasionally traveling to your market to provide in‑person support and guidance Work cross‑functionally with product communications, public policy, legal and customer support teams to ensure our long‑term market success. Your Expertise 5 years of experience in new sales, account management, customer success, and partner support 2 years of hospitality, travel or technology industry experience Strong time management and prioritisation skills Proven track record of being able to effectively work a leads pipeline and/or a book of business Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email and in‑person Proficient quantitative skills and proven ability to interpret and apply data throughout your day‑to‑day work The ability to get things done with constantly changing priorities, projects and deadlines Available to travel to assigned markets Passion for Airbnb travel and the sharing economy – being an Airbnb host is a plus Proven experience working cross‑functionally Ability to work at both strategic and tactical levels with a proven track record to execute in ambiguous environments Ability to work within tight deadlines, adjust to changes in priorities and balance short‑term needs with long‑term strategic initiatives Highly proficient in using CRM software, specifically in working with leads, opportunities and other core objects – Salesforce experience is a plus Charismatic self‑starter who is resourceful and self‑sufficient Fluency in English Our Commitment To Inclusion & Belonging Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement and allow us to attract creatively‑led people and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. Required Experience Manager Key Skills IT Hardware & Networking Cruise Import & Export Light Vehicle Driving ACCA ITI Employment Type: Full Time Experience: years Vacancy: 1 #J-18808-Ljbffr