Customer support manager

Join to apply for the Customer support manager role at Bending SpoonsAt Bending Spoons we build a great company that serves a huge number of customers and grows its team members to their full potential. We execute our strategy by acquiring digital businesses with untapped potential and investing in our platform, technologies, data, brand and company culture.A few examples of your responsibilitiesObsess over the satisfaction of our users by responding to requests in the most helpful and empathetic manner possible. This is normally done in writing, and typically in English.Champion a user‑centric approach when it comes to product.Identify frequent issues and opportunities, and share feedback with the relevant teams so that we can keep improving our products.Represent Bending Spoons in addressing users’ product reviews, collecting insights into which of our features are the most (and the least) appreciated.Prepare FAQs, and improve our customer care notes and document support.What we look forReasoning ability. You solve complex problems from first principles and structure ideas sharply. You resist biases and focus on the details that matter.Drive. You are extremely ambitious in everything you do, and your initiative, effort and tenacity match that intensity. You feel deeply responsible for your work.Team spirit. You give generously and without expecting a return. You support the best idea, not your own, and are reliable, honest and transparent.Proficiency in English. You read, write and speak proficiently in English.What we offerIncredibly talented, entrepreneurial teams. Work in small, result‑oriented, autonomous teams alongside the brightest people in your field.An exceptional opportunity for growth. We hire individuals with outstanding potential and put them in the ideal role to thrive.Competitive pay. Typical salary starts at £39,455 in London and €37,792 elsewhere in Europe, with equity options at a discounted price.All. These. Benefits. Flexible hours, remote working, unlimited training, top‑market health insurance, generous parental support and a yearly retreat to a stunning location.Commitment & contractPermanent or fixed‑term. Full‑time.LocationMilan (Italy), London (UK), Madrid (Spain), Warsaw (Poland) or remote.The selection processIf you pass our screening we’ll ask you to take on a few tests designed to assess how you approach unfamiliar problems. They’re challenging and may take several hours to complete. If you’re successful with those, we’ll invite you to a series of interviews. We set the bar high and won’t extend an offer until we’re convinced we’ve found the right candidate.Bending Spoons is a equal‑opportunity and affirmative‑action employerWe consider for employment any applicant and provide reasonable accommodations for individuals with disabilities—just let us know through this form.Before you applyIf you’ve applied before but didn’t receive an offer we recommend waiting at least one year before applying again.To help you ramp up quickly and set yourself up for successWe recommend spending your first few months working from our Milan office, regardless of your long‑term work location. It’s the best way to rapidly absorb our company culture and build trust with your new teammates. We’ll support you with generous travel and accommodation assistance. After that, you’re welcome to work from our offices in Milan or London, or remotely from approved countries—depending on what we agree at the offer stage.If the role speaks to you and you’re excited to give your best we’d love to hear from you.Apply now—we can’t wait to meet you.#J-18808-Ljbffr