Product Manager

Join to apply for the Product Manager – Customer Support role at Prima .Are you looking for a new challenge? Fancy helping us shape the future of motor insurance? Prima could be the place for you.Since 2015, we’ve used our love of data and tech to rethink motor insurance and bring drivers a great experience at a great price. Our story began in Italy, where we’ve become the number one online motor insurance provider. We’re trusted by over 4 million drivers and are expanding to help millions more in the UK and Spain.To fuel that growth, we need a Product Manager to join our Customer Support Tech Team, working closely with our UK Business Team.You’ll focus on reimagining how customers ask for—and receive—support, transforming the often frustrating world of “help requests” into an experience that feels intuitive, personal, and efficient. By leveraging AI‑driven technologies, you’ll shape product solutions that empower our Customer Care teams to resolve issues faster and smarter, while making every interaction feel human and effortless.Your work will help our customers feel genuinely cared for and help the business support them with precision and impact.What You’ll DoDefine the product: alongside engineering and business teams, define the detailed roadmap and product specifications for all relevant solutions we will implement to support our customers and the business.Product discovery: work closely with customers, operations, and data to identify pain points and opportunities, validating ideas through research, experiments, and rapid iterations to ensure we build what truly matters.Prioritisation and planning: prioritise and plan the product development efforts with the development teams and your stakeholders.Product delivery: collaborate with a cross‑functional agile team to deliver on your plans, organising and taking part in the day‑to‑day work, and making sure that everyone is working towards the same goals.Stakeholder management: your primary stakeholders will be the UK’s Customer Care team, but you will work with many other Prima departments, both locally and in the global organisation.What We’re Looking ForProduct‑mindful: 3+ years of experience building software products with tangible impact.Analytical and pragmatic: you break down problems, back up decisions with data, and keep your eye on the outcome.Agile‑savvy: comfortable driving product development with cross‑functional teams in fast‑paced environments.Clear communicator: able to convey ideas across disciplines and cultures; fluent in English.Adaptable: you roll with change, stay curious and push yourself (and your team) to keep improving.Tech‑comfortable: you’ve worked with complex systems and can navigate technical conversations with ease.Nice‑to‑haveGlobal perspective: experience working across multiple markets or culturally diverse teams.Customer Care analytics expertise: experience with ticketing data, contact rates, resolution times, and support platforms (preferably Zendesk).Insurance know‑how: familiarity with the insurance industry or other regulated sectors.Why You’ll Love It HereWork Your Way: Enjoy full flexibility—work from home, the office or a mix of both. Plus, work from anywhere for up to 30 days a year.Grow with us: We may move fast at Prima, but we move together. Get access to learning resources, mentorship and a growth plan tailored to you.Thrive and perform: Your best work begins when you feel your best. Enjoy private healthcare, gym discounts, wellbeing programs and mental health support.Think you’re a match? Apply now .At Prima, we celebrate uniqueness. If you don’t meet every requirement but are passionate about this role, we still want to hear from you. Innovation thrives on diverse perspectives.Prima is proud to be an equal opportunity employer. Need accommodations during the process? Email us at Let’s build the future of insurance, together.#J-18808-Ljbffr