Marketing Customer Support Representative

2 giorni fa

giuliano di roma, Italia Cross Border Talents A tempo pieno

Job TitleMarketing Customer Support Representative (Italian & English)LocationLisbon, Portugal (On-site)Start Date29 January 2026Working HoursInitial Schedule (Phase 1):Monday to SundayOperating hours: 07:00 – 19:00Rotative shifts:07:00 – 16:0010:00 – 19:00Later Phase (TBC by client):24/7 Rotative Shifts2 Rotative Days OffLanguages RequiredItalian: C1 / Native levelEnglish: B2 level or higherRole OverviewYou will provide B2B customer support to advertisers using the companys advertising products. The role focuses on product troubleshooting, advertiser education, and customer experience, delivered via email and chat channels.This position requires strong communication skills, problem-solving abilities, and a customer-centric mindset.Key ResponsibilitiesActively contribute to initiatives that improve service quality and overall user experienceHandle end-to-end product troubleshooting and advertiser supportManage case volumes across email and chat channelsOwn customer queries and drive resolution by collaborating with internal Product Operations and Engineering teamsResolve generic, technical, and product-related issuesEnsure high Customer Satisfaction (CSAT) by providing timely updates and clear communicationMaintain adherence to service level agreements (SLAs) and productivity targetsPartner with internal technical specialists to educate advertisers on product features and common issuesCompensation & BenefitsBase Salary: €1,000 (for 14 months)Meal Allowance: €7.63 / dayHealth Insurance: Available from day 1 (employee contributes monthly; free after 6 months of contract)Welcome Bonus: Paid over 12 months during the first year (conditional onRetention Bonus: From December onwards, no retention bonus for Search Engine and Website Solutions projectsNote: Welcome Bonus is not part of the fixed salary and depends on meeting attendance conditions.Relocation SupportIf interested send me your English CV to email.#J-18808-Ljbffr

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    Giuliano di Roma, Italia Cross Border Talents A tempo pieno

    Job Title Marketing Customer Support Representative (Italian & English) Location Lisbon, Portugal (On-site) Start Date 29 January 2026 Working Hours Initial Schedule (Phase 1):Monday to Sunday Operating hours: 07:00 – 19:00 Rotative shifts:07:00 – 16:00 10:00 – 19:00Later Phase (TBC by client):24/7 Rotative Shifts 2 Rotative Days OffLanguages...

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  • Marketing Customer Support Representative

    4 giorni fa

    Giuliano di Roma, Italia Cross Border Talents A tempo pieno

    Job TitleMarketing Customer Support Representative (Italian & English)LocationLisbon, Portugal (On-site)Start Date29 January 2026Working HoursInitial Schedule (Phase 1):Monday to SundayOperating hours: 07:00 – 19:00Rotative shifts:07:00 – 16:0010:00 – 19:00Later Phase (TBC by client):24/7 Rotative Shifts2 Rotative Days OffLanguages RequiredItalian: C1...

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  • Marketing Customer Support Representative

    2 giorni fa

    Giuliano di Roma, Italia Savior Artigos Texteis Lda A tempo pieno

    Marketing Customer Support Representative (Italian & English) Location: Lisbon, Portugal (On-site) Start Date: 29 January 2026 Working Hours:Initial Schedule (Phase 1):Monday to Sunday Operating hours: 07:00 – 19:00 Rotative shifts:07:00 – 16:00 10:00 – 19:00Later Phase (TBC by client):24/7 Rotative Shifts 2 Rotative Days OffLanguages Required:Italian:...

  • Marketing Customer Support Representative

    2 giorni fa

    Roma, Italia Cross Border Talents A tempo pieno

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    4 giorni fa

    Roma, Italia Cross Border Talents A tempo pieno

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    Casalnuovo di Napoli, Italia Altro A tempo pieno

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