Marketing Customer Support Representative

4 giorni fa

Roma, Italia Cross Border Talents A tempo pieno

Job Title Marketing Customer Support Representative (Italian & English) Location Lisbon, Portugal (On-site) Start Date 29 January 2026 Working Hours Initial Schedule (Phase 1): Monday to Sunday Operating hours: 07:00 – 19:00 Rotative shifts: 07:00 – 16:00 10:00 – 19:00 Later Phase (TBC by client): 24/7 Rotative Shifts 2 Rotative Days Off Languages Required Italian: C1 / Native level English: B2 level or higher Role Overview You will provide B2B customer support to advertisers using the companys advertising products. The role focuses on product troubleshooting, advertiser education, and customer experience , delivered via email and chat channels . This position requires strong communication skills, problem-solving abilities, and a customer-centric mindset. Key Responsibilities Actively contribute to initiatives that improve service quality and overall user experience Handle end-to-end product troubleshooting and advertiser support Manage case volumes across email and chat channels Own customer queries and drive resolution by collaborating with internal Product Operations and Engineering teams Resolve generic, technical, and product-related issues Ensure high Customer Satisfaction (CSAT) by providing timely updates and clear communication Maintain adherence to service level agreements (SLAs) and productivity targets Partner with internal technical specialists to educate advertisers on product features and common issues Compensation & Benefits Base Salary: €1,000 (for 14 months) Meal Allowance: €7.63 / day Health Insurance: Available from day 1 (employee contributes monthly; free after 6 months of contract) Welcome Bonus: Paid over 12 months during the first year (conditional on

  • Marketing Customer Support Representative

    2 giorni fa

    Roma, Italia Cross Border Talents A tempo pieno

    Job Title Marketing Customer Support Representative (Italian & English) Location Lisbon, Portugal (On-site) Start Date 29 January 2026 Working Hours Initial Schedule (Phase 1): Monday to Sunday Operating hours: 07:00 – 19:00 Rotative shifts: 07:00 – 16:00 10:00 – 19:00 Later Phase (TBC by client): 24/7 Rotative Shifts 2 Rotative Days Off Languages...

  • Marketing Customer Support Representative

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    Giuliano di Roma, Italia Cross Border Talents A tempo pieno

    Job Title Marketing Customer Support Representative (Italian & English) Location Lisbon, Portugal (On-site) Start Date 29 January 2026 Working Hours Initial Schedule (Phase 1):Monday to Sunday Operating hours: 07:00 – 19:00 Rotative shifts:07:00 – 16:00 10:00 – 19:00Later Phase (TBC by client):24/7 Rotative Shifts 2 Rotative Days OffLanguages...

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    roma, Italia Xperience Xscape Travels A tempo pieno

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    Roma, Italia Savior Artigos Texteis Lda A tempo pieno

    Marketing Customer Support Representative (Italian & English) Location: Lisbon, Portugal (On-site) Start Date: 29 January 2026 Working Hours: Initial Schedule (Phase 1): Monday to Sunday Operating hours: 07:00 – 19:00 Rotative shifts: 07:00 – 16:00 10:00 – 19:00 Later Phase (TBC by client): 24/7 Rotative Shifts 2 Rotative Days Off Languages Required:...

  • Marketing Customer Support Representative

    2 giorni fa

    Roma, Italia Savior Artigos Texteis Lda A tempo pieno

    Marketing Customer Support Representative (Italian & English) Location: Lisbon, Portugal (On-site) Start Date: 29 January 2026 Working Hours: Initial Schedule (Phase 1): Monday to Sunday Operating hours: 07:00 – 19:00 Rotative shifts: 07:00 – 16:00 10:00 – 19:00 Later Phase (TBC by client): 24/7 Rotative Shifts 2 Rotative Days Off Languages Required:...

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    giuliano di roma, Italia Xperience Xscape Travels A tempo pieno

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    4 giorni fa

    Giuliano di Roma, Italia Xperience Xscape Travels A tempo pieno

    Remote Customer Support Representative (Entry-Level) Rome, Metropolitan City of Rome Capital, Italy As a Remote Customer Support Representative, you’ll be the friendly voice assisting our customers with their booking inquiries, issues, and travel needs. This position is perfect for someone passionate about helping others and starting their career in...

  • Marketing Customer Support Representative

    4 giorni fa

    Giuliano di Roma, Italia Cross Border Talents A tempo pieno

    Job TitleMarketing Customer Support Representative (Italian & English)LocationLisbon, Portugal (On-site)Start Date29 January 2026Working HoursInitial Schedule (Phase 1):Monday to SundayOperating hours: 07:00 – 19:00Rotative shifts:07:00 – 16:0010:00 – 19:00Later Phase (TBC by client):24/7 Rotative Shifts2 Rotative Days OffLanguages RequiredItalian: C1...

  • Marketing Customer Support Representative

    2 giorni fa

    giuliano di roma, Italia Cross Border Talents A tempo pieno

    Job TitleMarketing Customer Support Representative (Italian & English)LocationLisbon, Portugal (On-site)Start Date29 January 2026Working HoursInitial Schedule (Phase 1):Monday to SundayOperating hours: 07:00 – 19:00Rotative shifts:07:00 – 16:0010:00 – 19:00Later Phase (TBC by client):24/7 Rotative Shifts2 Rotative Days OffLanguages RequiredItalian: C1...