Manager - Customer Interaction Suite
2 giorni fa
Position Manager – Customer Interaction Suite Company Tata Communications About the Company Tata Communications Redefines Connectivity with Innovation and Intelligence. Driving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications. Key Responsibilities & Accountabilities Take ownership of European customer and vendor security questionnaires (RFPs, RFIs, due diligence requests), ensuring accurate, timely, and high-quality responses Represent the organization’s security program in customer calls, audits, and external assessments across Europe, acting as a trusted subject matter expert Maintain and enhance the repository of questionnaire responses, templates, and supporting documentation for the European market Lead the development, implementation, and refinement of security policies, standards, and procedures applicable to the European region, aligned with global frameworks Collaborate with Legal, Product, Engineering, and Compliance teams in Europe and globally to align security practices with business and regulatory requirements Coordinate European internal and third‑party security audits, ensuring readiness and successful completion Support compliance activities related to frameworks and regulations (ISO 27001, SOC 2, GDPR, NIS2) Drive business continuity and disaster recovery testing activities, ensuring testing is completed and results are actioned Act as a regional trusted advisor to stakeholders and senior management, escalating risks and proposing solutions where needed Qualifications 5+ years of experience in information security, IT risk, or compliance, ideally within a large enterprise or multinational environment Proven experience working with and reporting to international remote managers Strong knowledge of information security standards and frameworks (e.g., ISO 27001, SOC 2, NIST, GDPR, PCI DSS, NIS2) Broad understanding of security concepts and technologies (cloud security, encryption, networking, authentication) Demonstrated success in leading customer‑facing security activities, such as audits, RFPs, and due diligence reviews Excellent communication skills, with the ability to explain complex security concepts to technical and non‑technical stakeholders Strong organizational skills, with experience managing multiple requests and deadlines across different regions Professional certifications such as CISSP, CISM, CISA, ISO 27001 Lead Auditor/Implementer, or CCSK are highly desirable Seniority level Mid‑Senior level Employment type Full‑time Job function Other Industries Telecommunications #J-18808-Ljbffr
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Customer Experience Manager
2 settimane fa
Milano, Italia GCX A tempo pienoJob Title : Service Manager Position reporting to: Head Of Service Management Location : Milan, Italy Role Summary: We're looking for a proactive and skilled Customer Experience Manager to promote exceptional Customer service for our clients. They will be the driving force behind Customer satisfaction, loyalty, and advocacy, ensuring that every interaction
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Customer Experience Manager
2 settimane fa
Milano, Italia Gcx A tempo pienoJob Title : Service ManagerPosition reporting to: Head Of Service ManagementLocation : Milan, ItalyRole Summary:We're looking for a proactive and skilled Customer Experience Manager to promote exceptional Customer service for our clients.They will be the driving force behind Customer satisfaction, loyalty, and advocacy, ensuring that every interaction
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Interaction Designer Ii
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Milano, Italia frog A tempo pieno**Why join frog?** **What will you be doing?** Interaction Designers are responsible for designing the behaviour of interactive products, from overarching interaction models down to detailed micro-interactions. Interaction Designers create the core scaffolding and guidelines (architecture, user flows, navigation models, etc) that shape how people interact...
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Milano, Italia Tata Communications A tempo pienoA telecommunications leader in Milano is seeking a Manager for the Customer Interaction Suite. This role involves overseeing security-related questionnaires, leading compliance initiatives, and supporting security audits across Europe. The ideal candidate will have over 5 years of experience in information security and strong communication skills, along with...
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Customer service specialist
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Milano, Italia Customer Services & Call Center A tempo pienoWe are looking for a Customer Service professional to ensure effective logistic and administrative management of the customers/region under his/her responsibility, providing them the level of service agreed. Act as the customer’s Single Point of Contact for every non-commercial issue. Responsibilities Manage sales orders from their reception until the...
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Customer Experience Manager
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Customer Experience Manager
2 settimane fa
Milano, Italia GCX A tempo pienoJob Title : Service Manager Position reporting to: Head Of Service Management Location : Milan, Italy Role Summary: We're looking for a proactive and skilled Customer Experience Manager to promote exceptional Customer service for our clients. They will be the driving force behind Customer satisfaction, loyalty, and advocacy, ensuring that every interaction...
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Customer Experience Manager
2 settimane fa
milano, Italia GCX A tempo pienoJob Title : Service Manager Position reporting to: Head Of Service Management Location : Milan, Italy Role Summary: We’re looking for a proactive and skilled Customer Experience Manager to promote exceptional Customer service for our clients. They will be the driving force behind Customer satisfaction, loyalty, and advocacy, ensuring that every interaction...
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Customer Experience Manager...
2 settimane fa
Milano, Italia Gcx A tempo pienoJob Title : Service Manager Position reporting to: Head Of Service ManagementLocation : Milan, ItalyRole Summary:We're looking for a proactive and skilled Customer Experience Manager to promote exceptional Customer service for our clients.They will be the driving force behind Customer satisfaction, loyalty, and advocacy, ensuring that every interaction is...
