Manager - Customer Interaction Suite
1 settimana fa
PositionManager – Customer Interaction SuiteCompanyTata CommunicationsAbout the CompanyTata Communications Redefines Connectivity with Innovation and Intelligence. Driving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications.Key Responsibilities & AccountabilitiesTake ownership of European customer and vendor security questionnaires (RFPs, RFIs, due diligence requests), ensuring accurate, timely, and high-quality responsesRepresent the organization’s security program in customer calls, audits, and external assessments across Europe, acting as a trusted subject matter expertMaintain and enhance the repository of questionnaire responses, templates, and supporting documentation for the European marketLead the development, implementation, and refinement of security policies, standards, and procedures applicable to the European region, aligned with global frameworksCollaborate with Legal, Product, Engineering, and Compliance teams in Europe and globally to align security practices with business and regulatory requirementsCoordinate European internal and third‑party security audits, ensuring readiness and successful completionSupport compliance activities related to frameworks and regulations (ISO 27001, SOC 2, GDPR, NIS2)Drive business continuity and disaster recovery testing activities, ensuring testing is completed and results are actionedAct as a regional trusted advisor to stakeholders and senior management, escalating risks and proposing solutions where neededQualifications5+ years of experience in information security, IT risk, or compliance, ideally within a large enterprise or multinational environmentProven experience working with and reporting to international remote managersStrong knowledge of information security standards and frameworks (e.g., ISO 27001, SOC 2, NIST, GDPR, PCI DSS, NIS2)Broad understanding of security concepts and technologies (cloud security, encryption, networking, authentication)Demonstrated success in leading customer‑facing security activities, such as audits, RFPs, and due diligence reviewsExcellent communication skills, with the ability to explain complex security concepts to technical and non‑technical stakeholdersStrong organizational skills, with experience managing multiple requests and deadlines across different regionsProfessional certifications such as CISSP, CISM, CISA, ISO 27001 Lead Auditor/Implementer, or CCSK are highly desirableSeniority levelMid‑Senior levelEmployment typeFull‑timeJob functionOtherIndustriesTelecommunications#J-18808-Ljbffr
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Manager - Customer Interaction Suite
1 settimana fa
Milano, Italia Tata Communications A tempo pienoPosition Manager – Customer Interaction Suite Company Tata Communications About the Company Tata Communications Redefines Connectivity with Innovation and Intelligence. Driving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging...
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Manager - Customer Interaction Suite
3 settimane fa
milano, Italia Altro A tempo pienoJoin to apply for the Manager - Customer Interaction Suite role at Tata Communications2 days ago Be among the first 25 applicantsAbout The CompanyTata Communications Redefines Connectivity with Innovation and Intelligence. Driving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and...
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Manager - Customer Interaction Suite
5 giorni fa
Milano, Italia Altro A tempo pienoJoin to apply for the Manager - Customer Interaction Suite role at Tata Communications2 days ago Be among the first 25 applicantsAbout The CompanyTata Communications Redefines Connectivity with Innovation and Intelligence.Driving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network...
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Manager - Customer Interaction Suite
4 settimane fa
Milano, Italia Tata Communications A tempo pienoJoin to apply for the Manager - Customer Interaction Suite role at Tata Communications 2 days ago Be among the first 25 applicants About The Company Tata Communications Redefines Connectivity with Innovation and Intelligence. Driving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and...
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Manager - Customer Interaction Suite
19 ore fa
milano, Italia Tata Communications A tempo pienoPositionManager – Customer Interaction SuiteCompanyTata CommunicationsAbout the CompanyTata Communications Redefines Connectivity with Innovation and Intelligence. Driving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a...
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Stage - Customer & Prospect Interaction
6 giorni fa
Milano, Italia Sky A tempo pienoLa figura sarà inserita all'interno del team di Customer & Prospect Interaction e supporterà il team nella definizione, costruzione e manutenzione dei journey di contatto commerciale multicanale per i clienti della customer base e per i prospect, individuando i segmenti target cui indirizzare le iniziative commerciali definite dal business. In...
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Manager - Customer Interaction Suite
2 settimane fa
Milano, Italia Tata Communications A tempo pieno**Job Description**: **Responsibilities**: Participate in designing discussions, planning meetings. Translating designs into high quality code at all levels of SDLC Involve in defining infrastructure and deployment requirements. Build and maintain operational tools for testing, deployment, monitoring, and analysis. Integrate software components and...
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Security & Compliance Lead, Europe - Customer Interactions
1 settimana fa
Milano, Italia Tata Communications A tempo pienoA telecommunications leader in Milano is seeking a Manager for the Customer Interaction Suite. This role involves overseeing security-related questionnaires, leading compliance initiatives, and supporting security audits across Europe. The ideal candidate will have over 5 years of experience in information security and strong communication skills, along with...
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Customer Interaction Specialist
3 giorni fa
Provincia di Milano, Lombardia, Italia Technesy Holding spa A tempo pienoIngo S.p.A. Società Benefit è l'azienda che gestisce in outsourcing sia servizi di customer service, numero verde, help desk specializzati, centralino, back office e telemarketing, sia progetti di customer experience evoluti, mirati a valorizzare e innovare i processi di relazione delle aziende con il mercato. Le persone sono al centro della nostra...
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Customer Interaction Specialist
3 giorni fa
Provincia di Milano, Lombardia, Italia Technesy Holding spa A tempo pienoIngo S.p.A. Società Benefit è l'azienda che gestisce in outsourcing sia servizi di customer service, numero verde, help desk specializzati, centralino, back office e telemarketing, sia progetti di customer experience evoluti, mirati a valorizzare e innovare i processi di relazione delle aziende con il mercato. Le persone sono al centro della nostra...
