Application Engineer

Company Description At lastminute.com' we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology' we turn spontaneous thoughts into meaningful experiences' helping people travel the world. Job Description We are looking for an Application Engineer to join our team of around 1'700 people worldwide to help us power up the traveller's journey for millions of holidaymakers. If you are a master in building and enhancing applications and customer care solutions.' keep on reading' as you might be the perfect fit for this job. The job in brief: Job Title - Application Engineer Working model - hybrid from Switzerland Team - you will join the Applications Engineering &, Services team Level - Professional Location - Chiasso' Switzerland Contract - Permanent - full-time (EUR 36 h/week) What your impact will be - Design' implement' and maintain our chatbot and contact center solutions' ensuring optimal conversational flow performance. - Define' document' and enforce system standards as part of a continuous improvement process. - Troubleshoot incidents and root causes' implementing remediation actions to maintain system reliability. - Collaborate with the Business Product Owner (PO) to enhance customer experiences. - Monitor system performance and recommendimprovements proactively. Qualifications Your expertise: - Proven experience as a Technical Engineer with expertise in omnichannel customer care solutions - Hands-on experience in designing and troubleshooting complex conversational flows that leverage Large Language Models (OpenAI) and sophisticated prompts and tools to automate customer request management - Strong software development background: MySQL' MongoDB' Javascript' CSS' HTML' PHP' Python' Node.js - Knowledge of AWS infrastructure/services and GITLAB pipelines - Basic understanding of Natural Language Processing (NLP)' including TTS and ASR engines - At least 5 years of professional experience in a similar role Abilities/qualities - Fluent English (written and spoken). - Strong problem-solving and analytical skills. - Ability to work both independently and in a team. - Adaptability' communication skills' and stress management. - On-call availability' with sporadic international travel required Additional Information Perks of working with us: How we work together: - An inclusive' friendly' and international environment (you'll be working with colleagues from +10 countries and over 48 nationalities) - Shorter working week (36h as full time)' with a half working day on Fridays - Flexible start and end of the working day' with core hours from 10:00am to 4:00 pm - Possibility to work from anywhere for a period of time per year defined according to local regulations How we learn together: - Fri-Yays: half a day on Friday morning with a no-meeting mandate and dedicated to deep work' personal growth' learning and training and/or focus time. - Professional and managerial skills development training paths' access to e-learning platforms such as O'reilly' Udemy' Coursera (depending on the department)' and to our internal platform offering bespoke training content Other perks: - 2 paid days off per year for volunteering purposes - Occasional social events to foster connections among colleagues - Travel industry discounts and flash exclusive staff fares - We support our employees through life's significant moments with leave options (e.g parental responsibilities' marriages' bereavements' relocations' etc.) in line with local laws. Wish you were here? We do' too Selection process steps* : - HR interview (10-30 minutes) - 1st interview (Manager + team): soft skills + technical knowledge - 2nd interview (Director) - Offer extended (* Please note the process can slightly vary. The recruiter in charge will share more details when setting up the interview) Our commitment to celebrate diversity and generate belonging At the heart of our culture is a commitment to inclusion across race' gender' age' sexual orientation' religion' gender identity or expression' and accessibility. We strongly believe in an equal opportunity space' which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints' as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel. Eligibility criteria: By submitting your information and application' you confirm that you are legally authorised to work in the country of employment and that you do not require visa sponsorship to obtain employment visa status.