Customer Success Manager with Italian

OverviewJoin to apply for the Customer Success Manager with Italian (6 months FTC) role at F5.At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better, and we prioritize a diverse F5 community where each individual can thrive.Position SummaryCustomer Success is integral to our long-term success as a company. Our Customer Success Managers (CSMs) are trusted advisors, guiding customers from the point of sale through onboarding, project success, adoption, and renewals. CSMs collaborate with internal F5 teams to provide strategic insights, enhance customer use of F5 solutions, and identify opportunities for expanding product adoption.This role requires a level of technical experience within the industry, including knowledge of BIG-IP, NGINX, or related technologies such as load balancers, application delivery, application security and cloud networking.We are looking for dynamic, goal-driven CSMs who excel at adapting their strategies to meet evolving customer needs. They will enable customers, guide them to achieve desired outcomes, and ensure they realize the value of their F5 investment.As a CSM, you will foster strong customer relationships, drive adoption, and advocate for customer needs across the organization. Effective strategic thinking, clear communication, and cross-functional collaboration are key to delivering measurable success.If you are passionate about empowering customers and driving long-term value, we invite you to join our team.ResponsibilitiesCustomer Success & Value Generation: Ensure customers maximize the value of their F5 investment by fully utilizing licenses, adopting new use cases, and achieving strategic outcomes.Guide customers through onboarding, deployment, upgrades, and adoption of BIG-IP, NGINX, and hybrid/multi-cloud environments.Increase renewal rates, reduce churn, and drive business growth through advocacy and reference-ability.Promote available resources and communities to encourage efficient product utilization and engagement.Act as a trusted advisor, addressing improvement requests and resolving critical issues.CollaborationPartner with account teams and internal stakeholders to develop strategies, overcome customer pain points, and create success plans that drive renewals.Support customers’ cloud and multi-cloud strategies, offering guidance and resources to align with business goals.Manage relationships across teams to streamline onboarding, training, and renewal activities while identifying cross-sell and up-sell opportunities.Maintain accurate and consistent updates in the CRM system, documenting business objectives and success metrics.Advocate for customers within sales, product, and support organizations, ensuring alignment with their needs and goals.Industry KnowledgeDrive the customer journey by identifying engagement opportunities and delivering tailored success plans.Use customer usage data and health indicators to develop actionable strategies for growth and renewal.Leverage expertise in BIG-IP, NGINX, and distributed cloud solutions to address customer challenges effectively.Critical Thinking & ResultsAnalyze customer data to create measurable success plans and provide feedback to product teams, influencing roadmap improvements.Champion Customer Success by contributing to tools, systems, and best practices.Ensure alignment with company ethics and policies while performing additional related duties as assigned.Knowledge, Skills, And AbilitiesExperience in a customer-facing role within the technology industry, with proficiency in BIG-IP, NGINX, cloud-based solutions, and multi-cloud environments.Ability to distill complex technical and business concepts into clear, actionable insights.Proven ability to build lasting customer relationships and drive revenue growth.Strong communication, presentation, and problem-solving skills with a collaborative and proactive approach.Resilience under pressure with excellent time management and delivery focus.Availability to travel up to 25% within the home region, including occasional trips abroad.QualificationsItalian speaking is highly recommended.5+ years of experience delivering technology and business outcomes in Customer Success or a related role, with a Bachelor’s degree; or 5+ years with a Master’s degree.Degree in Computing, Business, Information Technology, or equivalent professional experience preferred.Understanding of BIG-IP, NGINX, and/or experience with comparable technologies or solutions in areas such as load balancing, application delivery, security, or cloud networking platforms.The Job Description is intended to be a general representation of responsibilities and requirements. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.Please note that F5 only contacts candidates through F5 email addresses (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).Equal Employment OpportunityIt is the policy of F5 to provide equal employment opportunities to all employees and applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable laws. F5 offers reasonable accommodations for candidates. Requesting an accommodation is voluntary and will be assessed separately. For accommodations, contact levelNot ApplicableEmployment typeFull-timeJob functionOtherIndustries: IT Services and IT ConsultingReferrals increase your chances of interviewing at F5 by 2xGet notified about new Customer Success Manager jobs in Italy.#J-18808-Ljbffr