Head of Customer Success
2 giorni fa
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Head of Customer Success in Bulgaria.In this role, you will lead and scale the Customer Success organization, ensuring customers achieve maximum value from the company’s solutions. You will be responsible for driving retention, expansion, and satisfaction while managing a high-performing team of Customer Success Managers. The role requires strategic oversight of the entire customer lifecycle—from onboarding and adoption to renewals and advocacy—while collaborating closely with Sales, Marketing, and Product teams. You will use data-driven insights to optimize processes, enhance customer experience, and foster long‑term partnerships. This is a high‑impact position in a fast‑paced, high‑growth environment, offering the opportunity to shape both strategy and execution.Accountabilities Lead and develop a high‑performing Customer Success team, ensuring revenue retention and growth targets are metOwn Net Revenue Retention (NRR) goals, proactively reducing churn and driving expansionsDefine and execute structured expansion strategies, optimizing upsell and cross‑sell opportunitiesAlign with Sales, Marketing, and Product teams to champion the customer voice and maximize engagementMonitor customer health, enhance onboarding, adoption, and long‑term successLeverage data insights and customer feedback to improve processes and customer satisfactionDrive multi‑year renewals, scalable advocacy programs, and case studiesRequirements 6+ years of experience in Customer Success, including at least 3 years in a leadership role, preferably in B2B SaaSProven track record in driving customer retention, expansion, and satisfaction at scaleStrong leadership skills with the ability to inspire and grow high‑performing teamsData‑driven mindset with expertise in customer success metrics, account management, and analyticsExceptional communication skills, with experience working with C‑level executivesAbility to thrive in a fast‑paced, high‑growth startup environmentFamiliarity with customer success tools, CRMs, and best practicesFluency in EnglishBenefits Competitive salary and performance‑based incentivesStock options or equity opportunitiesComprehensive health insuranceAnnual company trip to a secret locationDynamic and inclusive startup cultureOpportunity to lead and shape the Customer Success function in a high‑growth environmentFlexible and supportive work environmentWhy Apply Through Jobgether? We use an AI‑powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role’s core requirements. Our system identifies the top‑fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.We appreciate your interest and wish you the bestData Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre‑contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.#J-18808-Ljbffr
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Head of Customer Success
2 giorni fa
Bologna, Italia Informatica Software A tempo pienoThis position is posted by Jobgether on behalf of a partner company. We are currently looking for a Head of Customer Success in Bulgaria. In this role, you will lead and scale the Customer Success organization, ensuring customers achieve maximum value from the company’s solutions. You will be responsible for driving retention, expansion, and satisfaction...
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Head of Customer Success
2 giorni fa
Bologna, Italia Informatica Software A tempo pienoThis position is posted by Jobgether on behalf of a partner company. We are currently looking for a Head of Customer Success in Bulgaria.In this role, you will lead and scale the Customer Success organization, ensuring customers achieve maximum value from the company’s solutions. You will be responsible for driving retention, expansion, and satisfaction...
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Manager of Customer Success
4 giorni fa
Bologna, Emilia-Romagna, Italia Delera A tempo pienoStiamo cercando un/una Customer Success Manager per DeleraSei appassionato/a di relazioni con i clienti e di accompagnare gli imprenditori verso risultati concreti? Vuoi entrare in un'azienda innovativa che supporta oltre 2.850 PMI con soluzioni tecnologiche avanzate?In Delera cerchiamo una figura empatica, consulenziale e orientata al cliente da inserire...
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Digital & Customer Success Specialist ITA
3 settimane fa
bologna, Italia MecVel A tempo pienoDigital & Customer Success Specialist ITAEUR 40.000 - 60.000Digital & Customer Success Specialist ITAJoin to apply for the Digital & Customer Success Specialist ITA role at TechnogymTechnogym inspires 70 million daily users to train using innovative fitness solutions. By promoting a healthy lifestyle, balanced diet, and a positive mindset, Technogym has...
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Digital & Customer Success Specialist ITA
2 settimane fa
bologna, Italia Altro A tempo pienoDigital & Customer Success Specialist ITA EUR 40.000 - 60.000Digital & Customer Success Specialist ITA Join to apply for the Digital & Customer Success Specialist ITA role at TechnogymTechnogym inspires 70 million daily users to train using innovative fitness solutions. By promoting a healthy lifestyle, balanced diet, and a positive mindset, Technogym has...
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BOLOGNA, Italia Altro A tempo pienoDigital & Customer Success Specialist ITA EUR ***************Digital & Customer Success Specialist ITA Join to apply for the Digital & Customer Success Specialist ITA role at TechnogymTechnogym inspires 70 million daily users to train using innovative fitness solutions.By promoting a healthy lifestyle, balanced diet, and a positive mindset, Technogym has...
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Digital & Customer Success Specialist ITA
3 settimane fa
bologna, Italia Dr. Martens plc A tempo pienoDigital & Customer Success Specialist ITAMecVelBolognaEUR 40.000 - 60.000Join to apply for the Digital & Customer Success Specialist ITA role at TechnogymTechnogym inspires 70 million daily users to train using innovative fitness solutions. By promoting a healthy lifestyle, balanced diet, and a positive mindset, Technogym has grown into a success story of...
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Digital & Customer Success Specialist ITA
3 settimane fa
Bologna, Italia MecVel A tempo pienoDigital & Customer Success Specialist ITA EUR 40.000 - 60.000 Digital & Customer Success Specialist ITA Join to apply for the Digital & Customer Success Specialist ITA role at Technogym Technogym inspires 70 million daily users to train using innovative fitness solutions. By promoting a healthy lifestyle, balanced diet, and a positive mindset, Technogym has...
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Digital & Customer Success Specialist ITA
3 settimane fa
Bologna, Italia Dr. Martens plc A tempo pienoDigital & Customer Success Specialist ITA MecVel Bologna EUR 40.000 - 60.000 Join to apply for the Digital & Customer Success Specialist ITA role at Technogym Technogym inspires 70 million daily users to train using innovative fitness solutions. By promoting a healthy lifestyle, balanced diet, and a positive mindset, Technogym has grown into a success story...
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Digital & Customer Success Specialist — ITA
3 settimane fa
Bologna, Italia Dr. Martens plc A tempo pienoA leading fitness company in Bologna is seeking a Digital & Customer Success Specialist to drive client success in using Technogym’s digital products. The ideal candidate will have at least 3 years of experience in digital sales, demonstrate strong relationship management and analytical skills, and engage proactively to ensure customer satisfaction and...
