THE MALL LUXURY OUTLETS Guest Personal Assistant
3 settimane fa
DESIGN MANAGEMENT S.R.L.
Location:Job Category:Other
EU work permit required:Yes
Job Reference:554f275d2adb
Job Views:9
Posted:22.01.2025
Expiry Date:08.03.2025
Job Description:Your opportunity
The Mall Luxury Outlets is a retail brand whose core business is to operate exclusive outlet villages dedicated to luxury brands only. Currently running two luxury outlet villages in Italy, The Mall Sanremo and The Mall Firenze, the brand keeps developing its business in a multichannel and international perspective. The mission of TMLO business is to offer our guests exclusive amazing experiences to best valorize the time they spend in our villages and their shopping.
The Guest Personal Assistant will provide the Welcome Lounge team with essential support, ensuring a smooth client experience and collaborating in tracking clients visiting the outlet center in Florence. The person will work in a very dynamic context, contributing to improve the environment of The Mall Firenze and guaranteeing the best shopping experience to our clients.
How you will contribute
- You will be the touch-point for clients visiting The Mall Luxury Outlets and you will welcome them, offering your assistance to deliver an excellent customer service.
- You will act as a personal shopper to clients, on request.
- You will track individual travelers and groups, using The Mall Luxury Outlets digital tools.
- You will ensure that the client requests received via email and phone are promptly followed up, liaising with Tourism Marketing Team.
- As part of the Welcome Lounge team, you will be a contributor to the development of the Welcome & VIP Lounge.
- You will liaise with The Mall Luxury Outlets partners to ensure the best services standard are met.
- You will monitor The Mall image and its consistency with The Mall Luxury Outlets guidelines, updating the Marketing team on a periodical basis.
- You will promote and sell The Mall Luxury Outlets Collection, contributing to the storytelling of merchandising and tracking sales and clients' feedbacks.
- You will contribute to the development of The Mall Luxury Outlets loyalty program, engaging clients in subscription and points accumulation, and managing rewards redemption.
Who you are
- A competent sales provider with proven experience in the field.
- A professional with proven relational skills; fashion & luxury background will be considered a plus.
- A fluent Italian and English speaker; any additional language will be considered a plus.
- Expert user of MS Office Suite.
- An organized, yet flexible multi-tasking person.
- A team player willing to be part of a larger group with common goals.
- A proactive person, with a positive approach.
Why work with us?
This is an excellent opportunity to join The Mall Luxury Outlets adventure in a moment of extraordinary growth, giving a significant personal contribution and becoming part of a thriving team in a Luxury fashion environment that offers endless possibilities to learn and grow.
The Mall Luxury Outlets is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.
Bank or payment details should not be provided when applying for a job. All applications should be made via the 'Apply now' button.
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