Luxury Guest Experience Ambassador
4 settimane fa
About Four Seasons Hotels Ltd
We believe in creating a world-class employee experience and company culture to enable our team members to deliver exceptional guest experiences. Our purpose is to create impressions that will stay with our guests for a lifetime.
Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa, is just steps away from the cultural heart of Florence.
The Role of Guest Services Agent / Bell Attendant
We are currently looking for a dynamic and motivated Guest Services Agent to join our Team at Four Seasons Hotel Florence. The Guest Services Agent will be responsible for:
- Guest transport
- Greeting guests and assisting them with their luggage during arrival and departure
- Managing errands
- Ensuring a high level of cleanliness in the lobby and luggage storage room
- Assisting guests at the Reception/Concierge Desk
- Responding to a wide variety of guest requests
Requirements
To be successful as a Guest Services Agent / Bell Attendant, you should have:
- Previous Front Office experience ideally in luxury hospitality operations
- Excellent interpersonal and relationship-building skills
- A team spirit approach
- A valid driving licence
- The legal right to work in Italy at the time of application
- Fluency in English and Italian
Benefits
As a member of our team, you can expect:
- Competitive salary
- Quality meals at our Employee restaurant
- Free Uniform with dry cleaning available
- Staff Accommodation upon availability
- Employee discounts in our Four Seasons outlets and other suppliers in town
- Access to the Wellbeing hotel program
- Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year
- Employee Recognition Programmes
- Excellent Training and Career Development opportunities
- Opportunities to build a successful career with global potential
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