Guest Experience Manager
2 settimane fa
Per resort 5* lusso, con sede in provincia di Pisa, sulle magnifiche colline toscane, in fase di evoluzione e riorganizzazione, siamo attualmente alla ricerca di un* Guest Experience Manager.
Responsibilities
Il/La Guest Experience Manager riporterà al Rooms Division Manager e sarà responsabile di garantire che tutti gli ospiti abbiano un soggiorno memorabile ed eccezionale nel resort. Questo ruolo comporta la supervisione di tutti gli aspetti dei servizi agli ospiti, dal check-in al check-out, assicurando che ogni esigenza sia soddisfatta con il massimo livello di ospitalità e professionalità.
Le Principali Responsabilità Saranno
- Accogliere e dare il benvenuto agli ospiti al loro arrivo, assicurando un processo di check-in fluido;
- Mantenere alti standard di servizio agli ospiti e ospitalità;
- Guidare, formare e supervisionare il team composto da 3 Guest Service Agent;
- Accogliere e analizzare i feedback degli ospiti per identificare aree di miglioramento;
- Assistere nella pianificazione e nell'esecuzione di eventi speciali e attività per gli ospiti, assicurando che tutti i dettagli siano gestiti in modo professionale ed efficiente.
Verranno prese in considerazione figure in possesso dei seguenti requisiti:
- Minimo 2-3 anni di esperienza in un ruolo di gestione dei servizi agli ospiti (guest relations, concierge), preferibilmente in resort o hotel 5*;
- Forti capacità di leadership e gestione del team;
- Capacità di gestire situazioni stressanti con equilibrio e professionalità;
- Conoscenza fluente dell'inglese (testata a colloquio).
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