Lavori attuali relativi a Guest Experience Manager - Florence, Toscana - Bighornlaw

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  • Experience Manager

    2 settimane fa

    Florence, Toscana, Italia Collegio Alla Querce A tempo pieno

    **Company Description**Collegio alla Querce, Auberge Resorts Collection a former cultural institution and much-beloved boarding school is undergoing an extensive transformation to awaken the property's storied and romantic history, dating back to the 16th century.Auberge's third European destination, Collegio is a delight for design lovers and gourmands...

Guest Experience Manager

2 settimane fa

Florence, Toscana, Italia Bighornlaw A tempo pieno

Bighornlaw is looking for a Guest Experience Manager to provide exceptional service to our guests at Homewood Suites by Hilton Florence. This role requires 1 year of experience in hospitality and strong leadership skills.

  • Manage the day-to-day operations of the front desk, ensuring seamless guest experiences.
  • Serve as the primary point of contact for guests, resolving any issues promptly and professionally.
  • Liaise with hotel staff to maintain high customer satisfaction standards.
  • Compile financial reports and assist the general manager with decision-making.
Responsibilities:
  • Hire, train, and supervise front office staff.
  • Develop and implement strategies to improve guest satisfaction.
  • Maintain accurate records of guest interactions and preferences.
  • Contribute to the development of business goals and objectives.