IS&T CRM

2 settimane fa

Rome, Italia Beni di consumo e di lusso Moda A tempo pieno

The IS Clienteling will be responsible for leading the design, governance, compliance and continuous enhancement of clienteling, customer service, and after‑sales solutions within the Salesforce ecosystem. Acting as a main IT counterpart for business stakeholders, this role ensures the seamless integration of Salesforce Service Cloud and Marketing Cloud to deliver personalized and data‑driven customer experiences. The position requires a balance of technical expertise, program management and cross‑functional collaboration to support business growth and customer engagement strategies across markets.Job responsibilitiesSupport the evolution of Salesforce‑based Clienteling solutions, ensuring alignment with business priorities in clienteling, customer service and Care processes.Act as an internal expert on Salesforce Service Cloud and Marketing Cloud, overseeing solution architecture, customization governance and vendor deliverables.Manage end‑to‑end IT initiatives (requirements gathering, planning, execution, testing, rollout) ensuring on‑time and on‑budget delivery.Supervise application support and enhancements in collaboration with external partners, ensuring service quality and continuous improvements.Partner with retail, CRM, marketing, Care, Customer Service and digital teams to translate business requirements into effective Salesforce solutions.Coordinate with system integrators and technology providers, ensuring accountability, performance and adherence to IT and security standards.Stay abreast of Salesforce ecosystem innovations and clienteling best practices in luxury retail to recommend future improvements.Ensure that clienteling tools maximise customer insights and enable a 360° view of high‑value clients, driving loyalty and retention.ProfileHard Skills / RequirementsMinimum 6–7 years of professional experience in IT solutions delivery, preferably within luxury retail, fashion or consumer goods.Proven expertise in Salesforce Service Cloud and Marketing Cloud, with solid understanding of solution configuration and customization.Strong background in program/project management, with the ability to manage multiple initiatives and stakeholders across regions.Experience in application maintenance and governance, coordinating internal and external resources.Experience in UX/UI on iOS App.Familiarity with clienteling processes (customer service, Care, CRM‑driven personalization).Solid understanding of data integration, CRM ecosystems and omnichannel retail processes.Proficiency in English (written and spoken); French is a plus.Availability to travel.Soft SkillsAbility to connect IT initiatives with business priorities, customer engagement and retail excellence.Strong interpersonal skills to build effective relationships with business stakeholders and vendors.Capacity to translate data into actionable insights and improvements.Pragmatic approach to solution delivery, balancing technical and business needs.Comfort operating in a fast‑paced, cross‑functional and international environment.Clear and structured communicator, able to engage both technical and non‑technical stakeholders.#J-18808-Ljbffr

  • IS&T CRM

    1 settimana fa

    Rome, Italia Altro A tempo pieno

    IS&T CRM & Clienteling Expert at BvlgariThe IS Clienteling will be responsible for leading the design, governance, compliance and continuous enhancement of clienteling, customer service, and after‑sales solutions within the Salesforce ecosystem. Acting as a main IT counterpart for business stakeholders, this role ensures the seamless integration of...

  • IS&T CRM

    4 settimane fa

    Rome, Italia Altro A tempo pieno

    Position The IS Clienteling will be responsible for leading the design, governance, compliance and continuous enhancement of clienteling, customer service, and after‑sales solutions within the Salesforce ecosystem. Acting as a main IT counterpart for business stakeholders, this role ensures the seamless integration of Salesforce Service Cloud and Marketing...

  • IS&T CRM

    1 settimana fa

    Rome, Italia Altro A tempo pieno

    Position The IS Clienteling will be responsible for leading the design, governance, compliance and continuous enhancement of clienteling, customer service, and after‑sales solutions within the Salesforce ecosystem. Acting as a main IT counterpart for business stakeholders, this role ensures the seamless integration of Salesforce Service Cloud and Marketing...

  • IS&T CRM

    1 settimana fa

    Rome, Italia Altro A tempo pieno

    PositionThe IS Clienteling will be responsible for leading the design, governance, compliance and continuous enhancement of clienteling, customer service, and after‑sales solutions within the Salesforce ecosystem. Acting as a main IT counterpart for business stakeholders, this role ensures the seamless integration of Salesforce Service Cloud and Marketing...

  • IS&T CRM

    1 settimana fa

    Rome, Italia Bulgari A tempo pieno

    Position The IS Clienteling will be responsible for leading the design, governance, compliance and continuous enhancement of clienteling, customer service, and after-sales solutions within the Salesforce ecosystem. Acting as a main IT counterpart for business stakeholders, this role ensures the seamless integration of Salesforce Service Cloud and Marketing...

  • Crm Analyst

    2 settimane fa

    Rome, Italia Altro A tempo pieno

    Artemest is looking for a motivated and detail‑oriented CRM Analyst to join our Marketing team. This role is designed for a junior‑mid level professional with strong analytical skills, attention to detail, and passion for customer engagement in the luxury sector. The CRM Analyst will be responsible for the execution and optimization of CRM and trade...

  • Head Of Crm

    3 settimane fa

    Rome, Italia Altro A tempo pieno

    Context: AsHead of CRMYou will streamline CRM infrastructure across Marketing, Sales, Finance, and other departments. In this role, you will oversee the full lifecycle of CRM systems ( HubSpot ), from implementation and governance to training and performance optimization.Key ResponsibilitiesStrategic Leadership & Cross-Functional Alignment : Develop and lead...

  • Head of CRM

    6 giorni fa

    Rome, Italia Altro A tempo pieno

    Context :As Head of CRM you will streamline CRM infrastructure across Marketing, Sales, Finance, and other departments. In this role, you will oversee the full lifecycle of CRM systems ( HubSpot ), from implementation and governance to training and performance optimization.Key Responsibilities :Strategic Leadership & Cross-Functional Alignment : Develop and...

  • Solution Consultant CRM

    3 settimane fa

    Rome, Italia Settore immobiliare A tempo pieno

    Solution Consultant CRM Digital Alchemy, A global Marketing Automation Services Provider, provides marketing services and technical support to local and global organizations. We have a network of 8 offices spanning Asia and the Americas. Our philosophy is based on the interaction of 3 transformations: 1) Our personal Transformation to learn and develop, 2)...

  • CRM & Data Insights Coordinator (Fixed-Term)

    7 ore fa

    Rome, Italia Altro A tempo pieno

    A leading tobacco and nicotine company is looking for a CRM Coordinator to support CRM strategies implementation in Rome, Italy. You will work closely with various departments to enhance customer engagement and drive active user growth. Required qualifications include a degree in a relevant field, 2–3 years experience, and proficiency in CRM platforms,...