Global Operations Associate

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.Your responsibilities as a Global Operations Associate include, but are not limited to, the following:Responsibilities:Be the “front line” in ensuring the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.Follow standard operating procedures (SOP)Solve client issues quickly and ensure smooth operations at origin and destination and escalate issues as needed.Acting in the best interest of the company by avoiding leakages and ensuring cost conscious behaviorSeamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).Prerequisites:BA/BS Degree or completed professional training as forwarding agent1-2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations (ocean freight knowledge is a plus)Fluent in Italian and English (other European languages are a plus)Able to adapt to new technology and can thrive in a fast paced environmentEffective time management. Be able to properly prioritize and manage a large volume of tasksAttention to detailAbility to effectively seek and receive feedbackEffective communication both verbally and in writingTeamwork and relationship buildingOrientation towards working smarter and adopting best practices and standardizationProblem-solving capabilitiesA “compliance first” attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.What's in there for you:An opportunity to contribute to one of the fastest-growing companies, where you’ll have the chance to create a global impact while being a part of a thriving multinational environment22 vacation days, additionally paid permits and time off, canceled holidays and ROLLunches compensation up to 12 euros / daysHealth Insurance & Life insuranceStatutory pension contributionsEmployee Assistance Program through Aetna Resources for Living: Flexport provides an employer-sponsored program at no cost to you and your household membersEquity program: every team member becomes a shareholder, aligning our success with yours. As a private company in a multi-trillion dollar industry, you have a direct stake in our collective growth and success.Parental leave benefit: Flexport is here to support you and your families in one of the most important times in life – the birth of a child Our parental leave program allows both mothers and partners to take time off from work for pregnancy, childbirth, and to bond with your new child.#LI-onsiteCommitment to Equal Opportunity At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants.By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at for additional information.#J-18808-Ljbffr