Customer Success Executive
4 settimane fa
Customer Success Executive - Italian SpeakingBizAway is a solid international company that delivers the future of travel. We support companies in improving their travel management through our evolving services and solutions, characterized by our tech attitude and innovative processes. We are looking for a driven and enthusiastic Customer Success Executive (m/f/d) for the Italian market, who desires to contribute to the growth and success of our Customer Success Team. This role is based in Milan. Your role in BizAway As a Customer Success Executive, you will manage a portfolio of BizAway clients, ensuring they are onboarded successfully, adopt the platform, renew contracts, and expand their usage. Your main responsibilities will be: Manage and grow a portfolio of corporate clients, ensuring satisfaction, renewal, and upsell opportunities. Deliver seamless onboarding by tailoring BizAway’s onboarding resources to each client’s needs. Track client health through usage data, dashboards, and NPS/CSAT surveys; anticipate risks and mitigate churn. Drive adoption of BizAway’s platform, ensuring clients maximize value from our solutions. Proactively identify and act on upsell opportunities to expand client usage and revenue. Collaborate closely with Sales, Support, and Product teams to ensure a smooth client experience and bring client feedback into the business. Proactively suggest actions and campaigns to improve the customer journey and enhance growth. Your basic qualifications You are fluent in Italian and have full working proficiency in English. You have 1+ years of experience in B2B Account Management, Customer Success, or a client-facing role. You are comfortable working with CRM tools (Salesforce preferred) and client dashboards. You are proactive, organized, and thrive in a fast-changing environment. You have strong communication skills and a client-first mindset. We are also interested in Experience in SaaS, Travel Tech, or fast-growing scale-ups. Experience managing a large volume of B2B clients. Additional language capabilities. Our offer A seat on a scale-up with skyrocketing growth. Attractive Compensation, Including Equity In The Company. Development of your entrepreneurial spirit, having the chance to implement real-impact business decisions. Multicultural and international team. Collaborative and smart environment to work and learn. BizAway guarantees equal employment opportunities for all individuals, in compliance with Art. 3 of the Italian Constitution, Legislative Decree 198/2006 (Equal Opportunities Code), Law 162/2021, and EU Directive 2006/54/EC. The selection process is open without any discrimination on the basis of gender, age, sexual orientation, gender identity, disability, ethnic origin, personal beliefs, or religion. #J-18808-Ljbffr
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