Customer Success

1 giorno fa

WorkFromHome, Italia AlfaDocs.com A tempo pieno

Customer Success - Upselling Specialist (Italian Speaking) At AlfaDocs , we're on a mission to transform healthcare. Our software platform makes the daily lives of medical practices and patients easier by streamlining practice management and patient relationships. With our all-in-one, cloud-based solution, healthcare professionals can focus more on care and less on administration. We take pride in delivering high-performance solutions while fostering a collaborative and respectful environment. Our shared passion to make a lasting impact on the healthcare industry creates a space where both our team and our customers thrive. As the leading solution for Practice Management & Patient-Engagement, we are looking for a Customer Success Account Manager to join our growing CS Team. Your Role Maintain a proactive and consultative relationship, based on trust and results. Deeply understand the workflows of medical practices in order to offer tailored solutions. Identify opportunities for contract expansion (e.g., new locations, new services). Launch outbound call campaigns focused on strategic features such as Electronic Signature, Automated Communications, and Patient CRM. Close upgrades and add additional modules. Manage contract renewals strategically, anticipating issues and offering win-win solutions. Lead negotiations on pricing, terms, and conditions. Collaborate with Onboarding Specialists, Customer Success Managers, and Product teams to positively contribute to product adoption. Requirements At least 2 years of experience in sales or customer-facing roles with a strong focus on upselling. Strong negotiation skills. Advanced computer skills and the ability to quickly learn new software. High technical affinity: must be able to understand and explain even complex platform features. Analytical skills to interpret usage data and build action plans. Time and priority management skills across a diverse customer portfolio. Native Italian speaker, good English proficiency. Previous experience in SaaS is a plus. Experience in SaaS companies and/or in Health Organizations (bonus). Administrative Info Contract: Every Alfa begins their journey with a 1-year fixed-term contract with the aim of renewing to an indefinite term. Salary range: € (Italy), € (Germany). Location: Milan, Italy (Via Eritrea n. (Palazzo Tecniche Nuove) / AlfaDocs GmbH Dachauer Strasse, Monaco di Baviera). Office Model: Hybrid Mode 3 days in the office, 2 days remote. Working hours: Monday - Friday | 09:00 - 18:00 | 1-hour lunch break. Trial Period: 30 days. Start Date: Starting October 2025. Benefits Equipment: laptop, headphones, keyboard, mouse, smartphone with unlimited data, and a dedicated office monitor. Bonus for paid English or German language courses. Training courses, books, workshops, and team-building activities for personal and professional growth. Partnership with Serenis (an online psychotherapy platform) - three sessions offered if needed. Regular company reunions (yearly meetups, Christmas dinner). Snacks and fruit always available in the office, along with good beer at the end of the week. Selection Process Call with Talent Acquisition (30 min). Interview with Team Leader (45 min). Interview with the Head of CS (30 min). Job Offer. Seniority Level Entry level Employment Type Full-time Job Function Other Industries Technology, Information and Internet #J-18808-Ljbffr

  • Customer Success Specialist...

    6 ore fa

    WorkFromHome, Italia Lj Global Horizon A tempo pieno

    Customer Success Specialist (Italiano & Inglese) Modalità di lavoro : Ibrida Descrizione del ruolo In qualità di Customer Success Specialist, supporterai clienti di lingua italiana e inglese garantendo un’esperienza positiva. Sarai il punto di riferimento per i clienti nel periodo post-vendita, aiutandoli a raggiungere i loro obiettivi e a massimizzare...

  • Customer Success Manager

    2 settimane fa

    WorkFromHome, Italia ServiceNow A tempo pieno

    2 days ago Be among the first 25 applicants Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of...

  • Customer Success Executive

    4 settimane fa

    WorkFromHome, Italia Plateform A tempo pieno

    Plateform cerca un Customer Success Manager Junior per il mercato italiano (remoto) PLATEFORM cresce. Abbiamo tante opportunità e non vogliamo che ci sfuggano, quindi cerchiamo una/un “ Customer Success Manager Junior ” che supporti il nostro percorso di crescita. Se sei interessata/o a candidarti, ti premettiamo due cose: Riceviamo , ogni volta che...

  • Customer Success Specialist

    4 settimane fa

    WorkFromHome, Italia Complaion A tempo pieno

    Descrizione rapida : Aiuta Complaion nella sua rapida crescita per diventare la piattaforma di riferimento per aiutare le PMI a ottenere, gestire, e valorizzare la compliance, partendo dalle certificazioni ISO. Tre caratteristiche principali : (i) Client-first. Sai come gestire relazioni con clienti, anche su topic complessi e tecnici come la compliance (ii)...

  • Customer Success Manager

    7 ore fa

    WorkFromHome, Italia Page Personnel Italia SPA A tempo pieno

    Soluzioni software per la digitalizzazione dei processi di acquisto Customer Success Manager Azienda Il nostro cliente è una solida realtà specializzata nello sviluppo di soluzioni software per la digitalizzazione dei processi di acquisto. La piattaforma è progettata per ottimizzare i processi di acquisto e favorire la collaborazione end-to-end tra le...

  • Senior AI Customer Success Manager

    7 ore fa

    WorkFromHome, Italia indigo.ai A tempo pieno

    If you are here, it is because you know that we are looking for a Senior AI Customer Success Manager . indigo.ai is the leading platform in Italy for building next-generation AI Agents that transform the way companies communicate with their customers. Since 2016, we’ve been helping enterprises in industries such as finance, insurance, utilities, retail,...

  • Senior AI Customer Success Manager

    7 ore fa

    WorkFromHome, Italia indigo.ai A tempo pieno

    Join to apply for the Senior AI Customer Success Manager role at indigo.ai . indigo.ai is the leading platform in Italy for building next-generation AI Agents that transform the way companies communicate with their customers. Since 2016, we’ve been helping enterprises in industries such as finance, insurance, utilities, retail, and e‑commerce to evolve...

  • Junior Customer Success Manager

    6 ore fa

    WorkFromHome, Italia Mia-Platform A tempo pieno

    The role We are now seeking a highly motivated Junior Customer Success Manager to join us in Milan. You will operate at the intersection of customer success and early-stage sales activities. The role involves supporting customer adoption while proactively engaging potential new customers through outbound initiatives. Responsibilities: Support customer...

  • BACK OFFICE

    4 settimane fa

    WorkFromHome, Italia Mechanica Holding & Services srl A tempo pieno

    CHI SIAMO? Cadac Group srl, Autodesk Platinum Partner con sedi a Milano, Roma, Bari, Bologna, Crema, Napoli, Torino e Madrid; in qualità di System Integrator aiutiamo professionisti e aziende a realizzare la trasformazione digitale nella progettazione industriale e civile basata su tecnologia Autodesk e siamo alla ricerca di una figura di : BACK OFFICE &...

  • BACK OFFICE

    21 ore fa

    WorkFromHome, Italia MHS - Mechanica Holding and Service A tempo pieno

    Chi siamo? Cadac Group srl, Autodesk Platinum Partner con sedi a Milano, Roma, Bari, Bologna, Crema, Napoli, Torino e Madrid; in qualità di System Integrator aiutiamo professionisti e aziende a realizzare la trasformazione digitale nella progettazione industriale e civile basata su tecnologia Autodesk. Il ruolo – Back Office & Customer Success Per...