Account Manager

About Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. Why you should join the Adyen Account Management team At Adyen, the Account Management team is critical to the growth and success of our business, as well as expanding the Adyen brand across the globe. Being part of our Account Management team, you’ll manage relationships with innovative international merchants, covering multiple industries and channels. You’ll have the opportunity to work on cross‑functional initiatives and projects in a fast‑paced, highly entrepreneurial environment with a great deal of autonomy. You’ll become an expert in the global payments landscape and level up your skills through our AM Academy. Account Manager Our Account Managers are encouraged to challenge each other and sharpen ideas as a team, because winning is more important than ego. In this role, you’ll get excited by working on a wide portfolio of mid‑sized, fast‑growth merchants across a variety of verticals. Through a pooled Account Management approach, you’ll work alongside a group of talented and driven Account Managers. Together, you’ll focus on efficiency and proactivity whilst developing customer relationships and driving commercial growth for your accounts. What You’ll Do Collaboration – work closely with other Account Managers, collaborating on accounts across a wide range of industries. Relationship management – responsible for ramping and growing customers with a focus on commercial growth, customer satisfaction, and reducing churn. Commercial acumen – drive commercial discussions for joint accounts, while striving to meet strategic and financial targets. Project management – prioritize and manage short and long term projects with varying timelines across multiple accounts, leveraging internal support teams where relevant. Technical affinity – analytical and data‑driven thinker who feels comfortable with spreadsheet analysis and technical discussions about the nuances of payments. Feedback – serve as a feedback loop for your customers internally. Who You Are Enjoy engaging others and developing strong working relationships internally and externally with customers. Natural‑born networker and self‑starter; communication skills make it easy to organize and lead customer meetings in person, over the phone, or online. Passionate about working on a wide portfolio of accounts and learning about many aspects of the payments industry. Eager to challenge yourself to identify commercial opportunities and drive commercial discussions with customers. Strong time management skills and constantly looking for ways to work efficiently. Additional Requirements 1‑4 years of full‑time work experience in a client‑facing, commercial role, like account management, consulting, or payments industry from a merchant side (bonus if in complex enterprise software, technical infrastructure or financial services). Job based in Milan office; hybrid workplace with value placed on in‑person collaboration; remote‑only roles not offered. Full professional written and verbal proficiency in Italian and English; other languages are a plus. Some domestic and international travel required. Diversity, Equity and Inclusion commitments Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them – voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. If this sounds like you, we encourage you to apply. What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. Seniority level Mid‑Senior level Employment type Full‑time Job function Sales, Business Development, and Information Technology Referrals increase your chances of interviewing at Adyen by 2×. #J-18808-Ljbffr