Sales Manager

Sales Manager – North America, Four Seasons Hotel Firenze Four Seasons Hotel Firenze, a beacon of luxury and sophistication in Florence, is seeking a dynamic, high-performing Sales Manager – North America to join our exceptional team. This pivotal role is responsible for driving leisure business from the US and Canadian markets, elevating the hotel's visibility, and securing new and repeat business across key segments. About the location An urban retreat steeped in historic beauty. The hotel features a private garden, frescoed interiors, and historic architecture. It offers a Michelin-starred Italian restaurant and a locally inspired Spa, just steps from Florence’s cultural heart. About the role As the Sales Manager for North America, you will be the face of Four Seasons Firenze in your territory, building strong, lasting relationships with clients and key accounts. You will promote and sell our offerings through direct phone sales, face-to-face calls, familiarization trips, and participation in events and tradeshows. Your strategic sales efforts will directly impact revenue growth and market share in the ultra-luxury segment. What You Will Do Cultivate and strengthen relationships with major accounts to drive business and expand market share. Utilize prospecting tools and company-wide sales programs to generate new opportunities. Proactively follow up on inquiries and qualify potential business to maximize transient room nights and ancillary revenue. Develop, implement, and execute strategic account plans tailored to the North American market to meet and exceed revenue targets. Achieve monthly, quarterly, and annual sales goals through outside calls, site inspections, and familiarization trips within assigned territories. Maintain comprehensive product knowledge of Four Seasons properties and competitive advantages. Conduct customer site inspections and sales presentations to uncover client needs and offer customized solutions. Ensure accurate data management in CRM and reservation systems (Opera). Collaborate with global sales offices, participate in strategy and sales meetings, and contribute to the annual marketing plan. Manage and optimize sales budgets and travel expenses in line with strategic priorities. What You Bring Legal work authorization to work in Europe is required. Minimum 3-5 years of experience in a Sales Manager role within the luxury hospitality sector, preferably targeting the North American market. Exceptional negotiation skills and strong decision-making abilities. A creative and innovative approach to sales and business development. Deep understanding of the ultra-luxury hospitality segment and discerning clientele. Fluency in English (reading, writing, and speaking); proficiency in Italian is a plus but not mandatory. Proficient in Microsoft Office (Excel, Word, PowerPoint) and Opera PMS or similar systems. Strong analytical skills and the ability to work independently while collaborating with a team. What You Can Expect Four Seasons Hotels and Resorts offers opportunities to build a life-long career with global potential and a sense of pride in work well done. We seek talent who share the Golden Rule and treat others as we would want to be treated. Benefits Competitive compensation Comprehensive benefits package Quality meals at our employee restaurant Free uniform or work clothes with dry cleaning available Employee discounts in Four Seasons outlets and other local partners Access to the Wellbeing hotel program Employee Experience initiatives and ESG events Excellent training and career development opportunities Opportunities to build a successful career with global potential Schedule & Hours This position is based at the Four Seasons Hotel Firenze and the contract is full time. You must possess the legal right to work in Italy at the time of application. Additional details Sector: Hotel/Tourism Role: Commercial/Sales Seniority level Mid-Senior level Employment type Contract Job function Sales and Business Development Industries Hospitality Referrals increase your chances of interviewing at Jobbit. Get notified about new Sales Manager jobs in Florence, Tuscany, Italy. #J-18808-Ljbffr