Customer Service Specialist
4 settimane fa
Grohe is seeking a proactive and empathetic Customer Service Specialist to join our dynamic team in Milan. This full-time hybrid role offers the opportunity to work closely with internal and external stakeholders, ensuring a seamless customer experience from order intake to fulfilment. About The Role Reporting to the Leader of Customer Service Italy, you will be responsible for managing daily operations related to customer orders, returns, and complaints. You’ll act as a key liaison between customers, agents, and the sales team, contributing to the smooth flow of operations and enhancing customer satisfaction. Key Responsibilities Manage the full lifecycle of customer orders: intake, entry, tracking, and fulfilment Monitor shipments and proactively resolve delivery or product availability issues Handle commercial returns and complaints professionally and efficiently Support internal and external sales teams (OTC/Showroom Channel) with product availability, delivery verification, and problem resolution Generate and process periodic reports and statistics Coordinate with Operations and Logistics to ensure timely deliveries Maintain accurate customer records and verify commercial conditions What We’re Looking For Bachelor’s degree 2–3 years of experience in order management or customer service Proficiency in SAP and Excel; familiarity with CSD tools is a plus Fluent in Italian and English Strong interpersonal skills with a resilient and solution‑oriented mindset Ability to take ownership, manage difficult conversations, and build lasting relationships Ideal Traits Empathy and a genuine interest in customer satisfaction Positive attitude and ability to remain composed under pressure Commitment to continuous improvement and collaboration Work Environment Hybrid model: 3 days in-office, 2 days remote (initial 3 months fully in-office) Team of 6: collaborative and supportive, with a culture of growth and development Why Join Us At LIXIL, we invest in people who show commitment and potential. High performers are given opportunities to grow and evolve within the organization. You’ll be part of a team that values ownership, visibility, and continuous improvement. #J-18808-Ljbffr
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E-commerce Customer Service Specialist
2 settimane fa
Milano, Italia byte-code spa A tempo pieno**Byte-Code SpA** è una software house dedicata allo sviluppo di soluzioni IT per i propri clienti. In un'ottica di ampliamento della nostra offerta di servizi di e-commerce ed applicazioni SaaS, abbiamo un servizio di Customer Service per le aziende interessate ad una gestione end-to-end del servizio. Per un ampliamento del team di Customer Service,...
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Customer Service Specialist
7 giorni fa
Milano, Italia Humanagest S.p.a. A tempo pienoHumangest, Società specializzata nella Ricerca e Selezione del personale, ricerca per prestigiosa azienda un **FRANCE AND FRANCOPHONE AREA CUSTOMER SERVICE SPECIALIST** per la propria **DIREZIONE COMMERCIALE EXPORT - AREA INTERNATIONAL CUSTOMER SERVICE** La risorsa, rispondendo direttamente all’International Customer Service Manager, si occuperà delle...
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Customer Service Specialist
3 giorni fa
Milano, Italia OMEGA SERVICE SRL A tempo pienoOMEGA SERVICE SRL appartiene ad un gruppo che opera da quasi 20 anni nella gestione dei servizi per le aziende soprattutto in ambito MODA, fornendo supporto con: vestiariste, venditrici e venditori, assistenti photoshooting, addetti all'accoglienza. Stiamo cercando una figura professionale con esperienza in Customer Service e gestione spedizioni. La risorsa...
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Customer Service Specialist
2 giorni fa
Via Milano, Italia OMEGA SERVICE SRL A tempo pienoOMEGA SERVICE SRL appartiene ad un gruppo che opera da quasi 20 anni nella gestione dei servizi per le aziende soprattutto in ambito MODA, fornendo supporto con: vestiariste, venditrici e venditori, assistenti photoshooting, addetti all'accoglienza.Stiamo cercando una figura professionale con esperienza in Customer Service e gestione spedizioni. La risorsa...
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Customer Service Specialist
4 settimane fa
milano, Italia Off-White A tempo pienoTHE ROLEOff-White is looking for an experienced and solution-focused Customer Service Specialist. In this role, you will be part of the Customer Service team, managing the full order lifecycle for menswear and kidswear, from order entry to final delivery, and engaging with internal and external stakeholders to ensure smooth order management.WHAT YOU'LL...
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Customer Service Specialist
2 giorni fa
Milano, Italia Off-White A tempo pienoTHE ROLEOff-White is looking for an experienced and solution-focused Customer Service Specialist. In this role, you will be part of the Customer Service team, managing the full order lifecycle for menswear and kidswear, from order entry to final delivery, and engaging with internal and external stakeholders to ensure smooth order management.WHAT YOU' LL...
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Customer Service Specialist
1 giorno fa
Via Milano, Italia OMEGA SERVICE SRL A tempo pienoOMEGA SERVICE SRL appartiene ad un gruppo che opera da quasi 20 anni nella gestione dei servizi per le aziende soprattutto in ambito MODA, fornendo supporto con: vestiariste, venditrici e venditori, assistenti photoshooting, addetti all'accoglienza. Stiamo cercando una figura professionale con esperienza in Customer Service e gestione spedizioni. La risorsa...
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Customer Service Specialist
7 giorni fa
Milano, Italia Marni A tempo pieno**Customer Service Specialist**: **THE FASHION INDUSTRY’S FASHION BRAND** Since 1994, Marni has been recognized as the **most artistic, color-savvy, life embracing, off-beat** brand in the luxury segment A constant aspiration to **surprise and delight** and to exceed expectations, with one foot in the past, one foot in the future. Marni has consistently...
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Industrial Filtration
13 ore fa
Milano, Italia Desmo® A tempo pienoUn'importante azienda industriale a Milano è alla ricerca di un/a Customer Service Specialist per gestire gli ordini dei clienti e garantire la precisione nelle spedizioni.Il candidato ideale avrà esperienza in customer service e logistica e dovrà collaborare con vari dipartimenti.Offriamo una retribuzione competitiva tra ****** e ****** € annui, oltre...
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Customer Service Specialist
4 giorni fa
Milano, Lombardia, Italia Off-White A tempo pienoTHE ROLEOff-White is looking for an experienced and solution-focused Customer Service Specialist. In this role, you will be part of the Customer Service team, managing the full order lifecycle for menswear and kidswear, from order entry to final delivery, and engaging with internal and external stakeholders to ensure smooth order management.WHAT YOU'LL...
