Strategic Account Manager, Italy
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Wonderful enables enterprises to build, test, deploy, and monitor AI agents for their most complex needs, serving customers and employees seamlessly across voice, chat, email, and back-office systems in any language or cultural context.
Role Overview
We’re looking for a Strategic Account Manager who knows how to win in complex enterprise sales. You’ll be working shoulder-to-shoulder with our Country Manager in Italy, signing collaborations, expanding accounts, and creating long-term value for some of the largest enterprises in the Italian market. It's not about selling features—it’s about selling vision, transformation, and first‑mover advantage in a space that every enterprise will soon be racing into.
Responsibilities
- Own and grow strategic accounts, building and managing relationships with Wonderful’s enterprise clients
- Build strong relationships with stakeholders and decision‑makers to align Wonderful’s products with clients' business goals
- Drive product adoption and maximize client success and satisfaction
- Collaborate with Product & Engineering to help improve our product and shape upcoming features
- Turn customer feedback into product direction, influencing roadmap and solution design
- Expand Wonderful’s footprint by opening new doors and landing new enterprise customers
Requirements
- 3-4 years of Account Management experience in a consumption‑based company, or
- 6+ years of experience in a top‑tier consulting firm, or start‑up, or large software companies
- At least 1 year working in the local market
- Exceptional communication skills, written and spoken
- Experience in a startup in a hyper‑growth stage – a big plus
- Fluent in English and Italian
- Strong strategic thinking and relationship management skills
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