Customer Experience Manager
2 settimane fa
Customer Experience Manager (contratto a tempo determinato per sost. maternità)Vuoi contribuire a rendere l’esperienza Sky sempre più semplice, fluida e memorabile?Nel team Customer Experience & Journey Design della Direzione TV cerchiamo una persona curiosa, empatica e orientata al miglioramento continuo, pronta a progettare esperienze che lasciano il segno.Entrerai in un team appassionato e multidisciplinare, lavorando a stretto contatto con diverse funzioni per disegnare journey omnicanale coerenti, fluidi e centrati sui bisogni reali dei clienti. Ogni giorno sarà l’occasione per trasformare insight in soluzioni che semplificano la vita delle persone, intervenendo su journey, processi e comunicazioni che fanno la differenza.Cosa faraiMonitorerai KPI e insight CX per individuare pain point e guidare miglioramenti concretiCoordinerai progetti di Customer Experience, garantendo coerenza sui journey e facilitando decisioni e problem solvingCondurrai attività di user research (qualitativa e quantitativa) e benchmarkingOrganizzerai e faciliterai workshop di co-design con team interni e stakeholderProgetterai e aggiornerai journey omnicanale e di servizio, assicurando coerenza tra tutti i touchpointPromuoverai la cultura CX in Sky attraverso iniziative dedicate ai colleghiRedigerai materiali per Steering Committee e SALChi cerchiamoConosci l’offerta Sky (o sei curiosa/o di impararla in fretta)Hai 2–3 anni di esperienza in CX, UX o Service DesignTi muovi con disinvoltura tra tool di design (Miro, Figma, ecc.) e metodologie di user researchSai facilitare workshop e coinvolgere stakeholderHai familiarità con AI generativa e personalizzazione CXComunichi con chiarezza, empatia e visioneParli e scrivi bene in ingleseSe ti entusiasma l’idea di costruire esperienze che contano, portare valore concreto alle persone e contribuire a una cultura customer-first, unisciti a noi#J-18808-Ljbffr
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Customer Experience Manager
2 settimane fa
Milano, Italia Gcx A tempo pienoJob Title : Service Manager Position reporting to: Head Of Service ManagementLocation : Milan, ItalyRole Summary:We're looking for a proactive and skilled Customer Experience Manager to promote exceptional Customer service for our clients. They will be the driving force behind Customer satisfaction, loyalty, and advocacy, ensuring that every interaction is...
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Customer Experience Manager
2 settimane fa
Milano, Italia Gcx A tempo pienoJob Title : Service Manager Position reporting to: Head Of Service Management Location : Milan, Italy Role Summary: We're looking for a proactive and skilled Customer Experience Manager to promote exceptional Customer service for our clients.They will be the driving force behind Customer satisfaction, loyalty, and advocacy, ensuring that every interaction is...
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Customer Experience Manager
7 giorni fa
Milano, Italia Sky A tempo pienoCustomer Experience Manager(contratto a tempo determinato per sost. maternità)Vuoi contribuire a rendere l'esperienza Sky sempre più semplice, fluida e memorabile?Nel team Customer Experience & Journey Design della Direzione TV cerchiamo una persona curiosa, empatica e orientata al miglioramento continuo, pronta a progettare esperienze che lasciano il...
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Customer Experience Manager
4 settimane fa
Milano, Italia Sky A tempo pienoCustomer Experience Manager (contratto a tempo determinato per sost. maternità) Vuoi contribuire a rendere l’esperienza Sky sempre più semplice, fluida e memorabile? Nel team Customer Experience & Journey Design della Direzione TV cerchiamo una persona curiosa, empatica e orientata al miglioramento continuo, pronta a progettare esperienze che lasciano il...
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Customer Experience Manager
2 settimane fa
Milano, Italia Gcx A tempo pienoJob Title : Service ManagerPosition reporting to: Head Of Service ManagementLocation : Milan, ItalyRole Summary:We're looking for a proactive and skilled Customer Experience Manager to promote exceptional Customer service for our clients. They will be the driving force behind Customer satisfaction, loyalty, and advocacy, ensuring that every interaction is...
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Customer Experience Manager
1 settimana fa
Milano, Italia Bluethrone A tempo pienoBlueThrone is a remote-first companythat work from all around the world.Our specialty is turning product market-fit apps into companies.We have over 80 million organic downloadsand 22.5 million monthly active users.With a mission to transform iOS and Android applications to a new scale, we've achieved a remarkable ARR in just 25 months, exemplifying...
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Customer Experience Manager
1 settimana fa
Milano, Italia Altro A tempo pienoBlueThrone is a remote-first company that work from all around the world.Our specialty is turning product market-fit apps into companies.We have over 80 million organic downloadsand 22.5 million monthly active users.With a mission to transform iOS and Android applications to a new scale, we've achieved a remarkable ARR in just 25 months, exemplifying...
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Customer Experience Manager
2 giorni fa
milano, Italia Altro A tempo pienoBlueThrone is a remote-first companythat work from all around the world.Our specialty is turning product market-fit apps into companies. We have over 80 million organic downloadsand 22.5 million monthly active users.With a mission to transform iOS and Android applications to a new scale, we’ve achieved a remarkable ARR in just 25 months, exemplifying...
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Trade Marketing
2 giorni fa
Milano, Italia Swarovski A tempo pienoAt Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a Trade Marketing & Customer Experience Manager where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and...
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Senior Manager, Seller Operations
3 settimane fa
Milano, Italia Amazon A tempo pienoA large e-commerce multinational seeks an experienced operations manager in Milan. This role involves leading teams to improve customer experiences and operational efficiency. The ideal candidate will have over 15 years of experience in freight forwarding, excellent leadership and customer interaction skills. Advanced degrees in relevant fields and...
